Desired Skills and Experience
- Handling deployments, upgrades and other maintenance of Snowplow-related infrastructure (load balancers, Redshift clusters, ASGs etc) for our Managed Service customers, across over 100 AWS accounts
- Responding to customer issues and questions concerning Snowplow-related infrastructure, as escalated to you by our L1 Support team
- Working with Snowplow SREs to design, deploy and operate Snowplow’s internal infrastructure, responsible for running the Snowplow Managed Service, the Snowplow website and other services
- Being on call rotation to triage and resolve operational incidents relating to internal or client infrastructure
- Performing planned upgrades and modifications to customer infrastructure outside of their working hours
- Investigating customer issues and incidents, whether escalated from L1 Support or automatically via our monitoring systems
- Has deep knowledge of Linux, networking, containers etc
- Enjoys sustained customer-facing ticket-based sysadmin work
- Has some familiarity with Amazon Web Services, but wants to learn much more
- Is comfortable scripting in one or more of bash, Python, Ruby or Perl
- Can troubleshoot complex problems on individual servers and distributed systems