Desired Skills and Experience
- Familiarity with Microsoft Windows 7 and Office 2010
- Ability to troubleshoot, analyse, and solve technical issues in a fast-paced environment.
- Clear and concise communication skills.
- Ability to maintain a high degree of customer service for all support queries.
- Ability to clearly document problem resolution using our online knowledge base.
- Troubleshoot workstation operating systems, applications, peripherals, network and audio-visual issues.
- Awareness of network based essential infrastructure services
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
- Ability to be adaptive and to think on your feet
- Enthusiasm to learn new technologies
- A background in desktop administration is beneficial but is not necessarily required.
- Experience building and maintaining desktop and laptop images that support corporate platform standards.
- Experience with hardware monitoring and performance tuning.
- Experience of Windows Server 2008/2012 R2
- Experience with the finance industry is neither expected nor required.