Desired Skills and Experience
- Drive customer satisfaction (DevOps + external) by providing world-class application availability and protection of customer data
- Direct the team to perform system setup, system administration, incident resolution, problem management, configuration management, change management, security monitoring, security management, capacity planning, availability management and disaster recovery
- Establish performance monitoring and response processes
- Ensure efficiency and predictability of deployments and upgrades
- Roll out and enforce best-in-class security practices for greater customer success
- Assess and refine our Agile/SCRUM process by collaborating with Product Management, Sales and Support
- Understand and improve our existing operations and planning processes to elevate the output and quality of our operations team
- Direct and develop our operational resources by prioritizing and delegating across multiple projects and initiatives
- Optimize resource efficiency and help technical leads and team leads continuously make better tradeoffs
- Create a security roadmap for an organization with enterprise grade customers
- Understand the technical decisions that are being made by your operations team and synthesize their decisions into your decision-making process
- Leverage your technical leadership to refine Product Management’s 6-month roadmap into tangible, and technically practical deliverables
- Seek out meaningful certifications and security measures to increase our customers confidence in the delivery of our SaaS solution
- Adopt a CI/CD mindset that is more advanced (and more beneficial) than our current DevOps mentality to accelerate deployments, reduce cost of ownership, and maintain quality
- Understand and simplify the complexities of maintaining both on-premise installations as well as SaaS installation of the same technology stack
- Understand the skills and capacity of your team and how to best utilize them to achieve our goals
- Identify and employ data to empower your team’s continuous improvement
- Develop career paths for your engineers and provide opportunities and feedback that will help them pursue those paths
- Analyze departmental spending and collaborate with Product Management to capture ROI; evangelize findings to senior leadership
- Coordinate cross-functional dependencies with a 360° leader mentality (i.e., an ability to influence up, down and laterally across the organization)
- Understand the tradeoffs and impact of decisions at the resource, technical and product level
- 5+ years of experience managing cloud operations experience with and strong knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, or other cloud platforms
- 2+ years of experience managing a team of at least 5 engineers
- 2+ years as an operations engineer yourself
- 3+ years of CI/CD experience
- 1+ years of experience working in an agile development environment
- Expertise in cloud security compliance, including experience with security audits
- Experience hosting 300+ customers in the cloud; enterprise customers highly preferred
- Ability to communicate verbally and in writing with both technical and business people in terms that they understand
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