Site Reliability Engineers are directly responsive for the availability of the NetSuite’s customer facing solutions. They monitor the applications, react to problems, proactively address issues before they become problems and build tools to constantly improve availability, performance, uptime and response time. Site Reliability Engineering is a global team ensuring NetSuite exceeds its Service Level Commitment 24x7x365.

Responsibilities:

Keep the customer facing site running

Owner of all alerts and escalations in customer facing production environment

Automate manual tasks

Use SRE toolset to identify, resolve or escalate issues in production

Build effective monitoring that evolves with the product

Work closely with development engineers who build the product

Interface with Customer Support

Build, test and run Disaster Recovery procedures

Gain familiarity with NetSuite solutions and customer needs

Work to constantly increase the number of issues resolved directly by SRE

Minimum Qualifications:

Experience with Unix or Linux

Experience with networking

Database knowledge is desirable

3-4 years experience working in a large scale production operations environment providing mission critical services to customers

Computer Science Degree

Shell scripting

Good troubleshooting skills

Work quickly and accurately under pressure in time critical situations

A self starter who takes pride in job ownership and is always thinking of innovative ways to improve efficiency and effectiveness

Desired Skills and Experience

See application page for details