Research & Development Scottsdale, AZ, United States

At Workiva we are not looking to make our customers happy, we want them to become Raving Fans.  Everything about their experience with our software, and support should give them a “Wow!” impression.  That’s where you fit in.  For our System Reliability Engineering group, we need software engineers with a passion for making the customer experience with our cloud-based application blazing fast and extremely reliable.

Workiva’s system reliability engineers provide the first line of defense for technical production issues related to cloud computing environments.  We hire engineers with a proven track record of being able to diagnose and resolve tough technical challenges and work with a wide range of people to build confidence in our solution and ensure that we run smoothly 24 x 7.

Workiva’s culture is highly innovative and team-oriented.  We encourage autonomy and provide you the opportunity to develop mastery in areas about which you are passionate.  As a system reliability engineer at Workiva, you will clearly understand the needs of our customers and the benefits our software provides them and their community.

What You’ll Do

  • Work with product development teams to troubleshoot problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.
  • Develop innovative solutions that improve reliability of our production environment
  • Build logging, monitoring, alerting and analytics around our application that allow us to monitor systems, detect issues early and respond to issues and trends quickly.
  • Brainstorm and implement ways to streamline our processes to ensure that we can respond to issues before our customers even know they exist.
  • Coordinate diagnosis and resolution of issues with application software engineers and test engineer.

What You’ll Need

  • B.S./M.S. in Computer Science, Software Engineering, or related field
  • Experience working as System or Site Reliability Engineer
  • Experience working on Amazon and Google’s cloud solutions
  • Good knowledge of languages like Python, Java, Go and Dart   
  • Experience working in an Agile development environment

  • Intense passion for troubleshooting and programming

  • Self-motivation and excellent problem-solving skills

  • Strong ability to influence and inspire your team

  • Flexible working hours

  • Communication skills to clearly articulate and defend design decisions

  • A drive to improve, both personally and professionally

  • Experience working with a geographically distributed team

Desired Skills and Experience

See application page for details