Technical Operations San Jose, CA, United States

At Pandora, we’re a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the artists, and our employees—are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.

We have a terrific opportunity in our Technical Operations team for an intelligent and motivated Senior Datacenter Operations Engineer who is enthusiastic about datacenter deployment and site reliability for large-scale consumer online services. As a member of our Site Operations team, you will be responsible for the day-to-day operations of our co-location datacenters and assume a critical role in maintaining the overall uptime, performance, and capacity of the Pandora service. You will be able to bring your solid experience to bear in supporting the various services we manage and take on interesting and mission-critical projects as part of a fast-paced, highly collaborative team. We hold ourselves to high standards, and take pride in our work.  You should be dedicated to excellence and have a strong sense of personal responsibility. This position is primarily on-site at our datacenter facilities in San Jose, CA, with occasional travel to our various datacenter locations, around the country.

Responsibilities

  • 100% hands-on with datacenter infrastructure provisioning and server/network equipment deployments
  • Responsible for datacenter capacity and growth planning, including cage layouts as well as power and cooling aspects
  • Work alongside a group of data-center operations engineers in accomplishing the various day-to-day datacenter related tasks and facilitating new build-outs
  • Perform stringent hardware qualification testing on new hardware platforms and certify them for production deployments
  • Troubleshoot and remedy hardware issues, document findings and provide detailed RCA reports
  • Manage RMA processes with various vendors
  • Maintain an up-to-date inventory list of all hardware equipment between all our co-locations
  • Create automated provisioning processes for streamlining hardware deployments
  • Refine existing monitoring processes and add new functionality and metrics.
  • Implement best-practice methodology for maintaining a datacenter environment
  • Provide mentoring support to junior datacenter engineers
  • Participate in a 24x7x365 on-call rotation
  • Up to 15% travel

Requirements

  • Minimum 6 years of experience working in enterprise scale datacenters
  • Knowledgeable in datacenter best practices including cabling, power balancing, inventory tracking, and more
  • Experience in performing hardware troubleshooting in a large scale server environment
  • Hands-on professional experience and working knowledge of Unix and IP networking
  • Intermediate scripting skills in at least one programming language (Bash, Perl, Python)
  • Meticulous attention to detail and strong organization skills
  • Take pride in keeping a clean and tidy work environment within the datacenter/co-location
  • Self-motivated and able to work efficiently without close supervision
  • Excellent written and verbal communication skills, as well as, strong interpersonal skills
  • Ability to lift 50lbs safely and reliably on a day-to-day basis
  • Ability to travel occasionally to our Chicago, IL, Ashburn, VA and other datacenter locations around the country

Desired

  • BA/BS Information Technology, Computer Science or a related field (or equivalent experience)
  • IT Certifications such as A+, Server+, Network+, ITIL or similar a plus

Response Instructions

Principals only. Pandora does not accept unsolicited resumes from employment agencies, and is not responsible for fees associated with such submissions.

About Pandora

At Pandora we have a single mission: To play only the music you’ll love. (Okay, we’ve added comedy as well – so we’re also up for playing some jokes you’ll love). To do this, it takes lots of smart, self-motivated, and passionate people. Our teams are innovating in everything we do – from our playlists, to our ad services, to making Pandora available everywhere. All of that is in the service of building the best product we can, so that you can simply enjoy the music. Just ask one of our over 200 million registered listeners! Working at Pandora is a job, but a job you’ll love.

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status. Women and people of color are encouraged to apply.

Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.

If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to disability@pandora.com

Desired Skills and Experience

See application page for details