Overview: Agfa HealthCare Corporation has an exciting opportunity for a Healthcare Systems Engineer / DR / XRay in Richmond, VA USA About Agfa HealthCare: With over 2,800 healthcare IT customers around the globe, Agfa HealthCare is a recognized leader in delivering vendor-neutral, interoperable IT solutions designed to improve medical workflow and efficiency. Agfa HealthCare delivers proven enterprise and departmental imaging informatics to advance improved efficiencies and the safety of care. Agfa HealthCare is committed to open standards, interoperability approach and offers a comprehensive range of workflow-centric imaging solutions, from classic X-ray film to Direct Radiography, advanced imaging informatics/Clinical IT, and Clinical Information Systems. Agfa HealthCare has installed over 19,000 Computed Radiography and Direct Radiography systems with renowned MUSICA2 imaging processing worldwide. The main focus of this role is to provide expert on-site and remote support for multiple Agfa software products to our Agfa and Original Equipment Manufacturer (OEM) support partners on mission critical products and systems in the healthcare environment. Support provided is a problem solving approach with a blend of customer service, technical expertise and the understanding of the customer’s system expectations. The incumbent is considered a global subject-matter expert and can independently combine strong technical skills relevant to the focus areas, advanced communication skills and strong knowledge of production processes to facilitate highly complex customer issues. In order to succeed, the incumbent derives a strong motivation from facilitation of long-term improvements of a broad scope. Ability to work outside normal hours. This position may be based out of the following location(s) and surrounding area: Richmond, VANorfolk, VAWilmington, VA Responsibilities:

  • Senior DR CSE would be the first ones trained on new DR products and be the lead Regional resource for all DR support activities.
  • Work directly with DR Product team to define better installation practices and processes.
  • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team.
  • Actively mentors and trains Regional personnel on DR technical job responsibilities and promote Regional and corporate initiatives and plans.
  • Lead Regional Installations to assure successful DR implementations. Work directly with Project Management to complete all needed project activities and calibrations.
  • Act as lead in the Region to address all DR escalations. Work directly with the DR product team to resolve these issues in a timely manner to drive customer satisfaction with the DR product line.
  • Act as Regional lead to work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
  • Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on.
  • Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations.
  • Perform DR / IMAGING and x-ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.
  • Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams.
  • Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems.
  • Installs software, hardware and executes performance analysis as needed for DR and imaging.
  • Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques.
  • Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.
  • Document all DR / IMAGING service activities on a daily basis and maintains customer issues lists.

  • Negotiate satisfactory resolution to end-users at multiple levels (technicians, radiologists, physicists, and all levels of management). Qualifications: EducationBachelors Degree in a technology field or an equivalent combination of education and relevant healthcare DR / XRay experience. MCSE, Network +, and CIIP Certifications are also a plus.Experience5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems. Highly desired 2 to 3 years experience in an expert or specialist level role with x-ray technology. Some PACS, RIS and EMR experience is desired. Experiences with electronic and electromechanical systems are also required.Specific skills

  • Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
  • Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
  • Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
  • Excellent oral, written and interpersonal communications skills.
  • Proven organizational and time management skills.
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer service skills in interacting with both internal and external customers.
  • Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
  • Excellent understanding of the technical services business, product launch process and healthcare environment.
  • Must be eligible to travel overnight both within the US and Canada.
  • Experience with and understanding of DR support and x-ray room experience
  • Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
  • Ability to travel 50% to 70%, depending upon geographic location and business needs.We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we’ll take you there. Learn more about Agfa HealthCare and follow us on Twitter . Ag fa HealthCare Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Desired Skills and Experience

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