We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!Location:Santa BarbaraRequisition:R3510 NOC Engineer (Open)Job Posting Title:NOC EngineerJob Description:NOC ENGINEER, Linux, System Administrator, Network Administrator, Cloud, SaaS, MonitoringAt Citrix, Mobility Apps Division , we build beautifully simple and easy-to-use Cloud-based, cross-platform Web, Mobile and Desktop software products. You probably know us by such industry-defining brand names as GoToMeeting®, GoToMyPC® and ShareFile®, as well as other award winning products and services. Citrix SaaS enables customers around the world to enjoy highly productive, mobile workstyles.Our Citrix Mobility and Cloud Support team is hiring! The Citrix Mobility NOC’s primary purpose is to oversee the Mobility Unit’s highly complex Product Environments and take whatever actions necessary to protect the Customer Experience, Maintain 100% Product Availability, and reduce MTTR (Mean Time to Repair) for any issues that may occur.Job Responsibilities: We are currently hiring a Site Reliability Tech in our Santa Barbara, CA office. This is a great opportunity for someone who has the desire to work with teams that are passionate about lean startup principles, innovation and creating amazing customer experiences. As a Site Reliability Tech you will work with a global team of Engineers to perform Incident and Problem management activities in a complex and highly technical environment. This is an exciting role in a rapidly growing team that works with many of the organization. Our NOC team also helps drive continuous product improvements, assists with non-negotiable projects that support the Division Goals, and performs system-wide upgrades in a company that is continuously recognized for its world-class products!

  • Confirms and troubleshoots all alerts from remote monitoring tools and works to resolve all L1 and L2 issues related with network infrastructure, hardware and applications.
  • Monitors, resolves, and/or manages all incoming operations incidents and is responsible for resolving or prioritizing any unresolved issues and escalating to the appropriate on-call staff so the ticket can be closed in a timely manner.
  • Communicates all Outages Incidents to Ops Managers and other Technical Operations personnel within SLA (Service Level Agreement) parameters.
  • Work with one or more product teams, application engineers, network engineers, database administrators, systems administrators and others to facilitate and promote the application of an Agile framework as individual contributor.
  • Assists management by providing integration of new applications into the build and deployment framework.
  • Aggressively follows up with Operations staff on resolution of ticket and information update so ticket can be effectively closed in a timely fashion.

  • Proofing and recommending updates, patches, replacements or upgrades to current NOC Software tools and Monitoring systems. Responsible for researching and developing new NOC monitoring tools as they become available. Job Qualifications:

  • Linux scripting to automate system maintenance tasks.
  • Proven understanding of TCP/IP networking, SNMP, UNIX/Linux/Windows Server Operating Systems, HTTP/HTTPS, SMB, NFS, SMTP, IMAP, SSH, DNS, NTP, and Microsoft Office products are preferred.
  • 3+ years’ experience in a technical or network operations support environment.
  • Expertise with enterprise monitoring tools such as: Zenoss, Nagios, HPNA, HP Openview, HP Insight Manager, AppDynamics, Logic Monitor, Splunk, Pagerduty, AppNeta-PatchView Cloud, Gomez/Keynote, CatchPoint, New Relic, etc.
  • Ability to update and configure Linux systems and packages.Call to ActionWe believe in a world where people can experience work and life their own way. Working with Citrix means being part of a world-class organization. We believe the customer comes first and our job is helping to change the world we all work in. If you are ready to excel, innovate and enjoy where you work, apply to ourSite Reliability Tech opportunity – bring your career to Citrix and let your talent take you virtually anywhere!JOB KEYWORDS: Linux, Administrator, Network, NOC, Engineer, IT, Scripting, Automation, Cloud, Site Reliability, Santa Barbara, CA#JD#CB*MFunctional Area:Network ControlAbout us:Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Desired Skills and Experience

See application page for details