Our company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

The challenge

Senior Site Reliability Engineer – Adobe Experience Manager- AEM Mobile (AEMM)

Location: Americas-US-Seattle

Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive.

Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/

Adobe Marketing Cloud gives you a complete set of analytics, social, advertising, targeting and web experience management solutions and a real-time dashboard that brings together everything you need to know about your marketing campaigns. So you can get from data to insights to action, faster and smarter than ever.

What you’ll do

  • Proactively improve key application metrics, such as up-time, application performance, time to issue resolution, time spent resolving incidents and other key operational SLAs
  • Investigate and resolve complex and multi-faceted issues, spanning the entire technology stack,, which require effective collaboration across team and technology boundaries
  • Develop tools, operational enhancements and automated solutions in support of business critical customer facing SaaS applications and environments
  • Operate as primary point of contact for production incidents, perform root cause analysis, identify and resolve underlying problem patterns, while driving to develop automated and self-healing solutions.
  • Drive continuous improvement to supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning
  • Collaborate and coordinate with software engineering and product management teams to improve operability and supportability of critical customer facing SaaS applications (DevOps)
  • Maintain up-to-date documentation on deployments , processes and standard operating procedures/run-books
  • Support agile delivery of a growing portfolio of SaaS applications, product releases, infrastructure and optimizations in concert with development and QE teams What you need to succeed

Requirements

Candidates should be able to demonstrate deep competency in most or all of the requirements listed below

This position requires strong technical, communications and problem-solving skills and the ability to engage and interact with numerous external teams. The ideal candidate would be top notch system administrator with scripting or development experience. If you possess a strong aptitude for troubleshooting and a passion for automating administration tasks, then this is the position for you.

  • Experience operating and supporting large-scale Internet hosted applications.
  • Experience deploying large-scale Internet hosted applications including deployment automation concepts.
  • Hands on system administration experience in Linux-based platforms, storage systems, load balancers and virtualized environments (VMware, Amazon AWS).
  • Demonstrable technology experience with administration of Mongo Database. Familiarity with basic dbase concepts is a plus.
  • Experience with networking concepts, protocols and technologies
  • Experience with custom tool development, research of tools and deployment of solutions in support of internet hosted applications and environments
  • Strong experience with designing, deploying and maintaining monitoring solutions such as Splunk, Nagios, Cacti, etc
  • Experience with one or more development or scripting languages suited for system administration and automation, such as Ruby, Python, Perl, PHP, Java/Javascript, Shell
  • Familiarity with hosted application service provider environments, including remote administration of servers and devices.
  • Excellent written and verbal communication skills, demonstrating the ability to effectively convey technical information to both technical and non-technical audiences
  • Excellent information management practices, such as thorough documentation, usage of wikis, blogs and other collaboration tools
  • Familiarity with service delivery and project management principles
  • The following requirements are not strictly required, but are preferred:
  • BA/BS or higher in a technical field
  • Experience supporting large-scale SaaS based applications and databases
  • Experience with networking technologies such as TCP/IP, DHCP, TFTP, VLAN, QoS and VoIP
  • Experience creating and maintaining automated server deployment scripts using tools such as Chef or Puppet
  • Familiarity with agile software development processes including software builds and source code control
  • Ability to prioritize tasks and work independently
  • Knowledge of ITIL process framework Making our technology accessible to all

Skills

When we hire for engineering, development and design roles, we look for the following accessibility skills

We believe everyone should have equal access to technology and its benefits. To help achieve this, Adobe is focused on making software more accessible for everyone.

  • Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
  • Exposure to current tools used by people with disabilities (screen readers and other assistive technologies)
  • Experience with accessibility evaluation and validation software
  • Understanding of input and output modes used by people with disabilities
  • Familiarity with compliance requirements
  • state, Federal, international At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to grow your career , Adobe’s the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine .

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Job

Other

Primary Location

Americas-USW-Seattle

Schedule

Full-time

Desired Skills and Experience

See application page for details