Site Reliability Engineer (SRE) Eagle ACCESS (2nd shift, contract)   The Eagle ACCESS Operations team is seeking an exceptional SRE who is willing to grow his or her skill set to ensure the availability, performance, maintenance and support of a fast-paced, high volume, highly available and high growth environment.   This position requires both strategic engineering as well as tactical hands-on technical work. The SRE will be responsible for a full system lifecycle including configuration and code deployment and customizations in an industry-leading financial services cloud offering. The Site Reliability Engineer will work closely with all the technical teams that are responsible for building and maintaining the Eagle ACCESS solution.   This position will be located in our Wellesley, MA headquarter office. This resource will be working with our growing internal team as well as with our clients.   Responsibilities:

  • Participating in incident management, problem management, and service request fulfillment processes
  • Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.
  • Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
  • off-hours support, based on an on-call rotation, will be required
  • Required to interact with business users and technical users both internally and externally
  • Very minimal travel may be required  

Desired Skills and Experience

Qualifications:

  • Bachelor’s degree in computer science or related technical field
  • 2 years of experience in a technology related position with demonstrated success
  • familiarity with the software development process
  • ability to follow complex sets of instructions, and excellent attention to detail
  • fundamental training with basic UNIX/Linux commands
  • simple SQL query knowledge
  • Familiarity with Microsoft Windows operating systems installation and support
  • Experience with production deployment and operational support for enterprise class applications.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts around networking, storage and cloud computing
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
  • Experience using Windows scripting, shell scripts, or any programming experience
  • Financial services industry experience a plus

  • ITIL v3 Foundation certification a plus

  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation