IT Reliability EngineerSalesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our “more human, less corporate” culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?The Corporate IT Infrastructure Department at Salesforce is looking for an experienced self-starter to lead our Service Availability and Reliability function.In this role, you will lead efforts to analyze evaluate the technologies that support our most critical Corp IT services and in this process identify opportunities to improve the reliability of these services. Then, you will collaborate with key technical stakeholders from across domains (Systems, Storage and Network) to develop and implement plans to improve service availability and reliability. In addition, a key responsibility of this role will be to provide monthly, executive-level reporting on the availability of our services. Finally, the successful candidate will also lead and coordinate the Corporate IT Disaster Recovery program.The ideal candidate will have experience working in infrastructure, good understanding of service availability concepts and ITIL and excellent analytical and presentation skills. The Service Reliability Engineer will be comfortable facilitating and working with teams from all disciplines in a fast paced, solutions oriented environment.You must be able to:

  • Lead reliability and maintainability reviews of various Infra technologies and services. Identify areas that are most likely to cause service outages
  • Recommend and develop cost estimates for solutions that will improve our infrastructure reliability
  • Drive our Disaster Recovery Program, including working with our BCP team to identify and maintain the Tier categorization of our applications and technologies.
  • Support the coordination of Disaster Recovery exercises
  • Develop and maintain a service availability reports that are easy to understand. Present clearly and concisely to executives.
  • Accomplish complex tasks through influence
  • Identify and remove impediments that block the team’s ability to achieve their goals
  • Update our Business Continuity Plan quarterly

  • Orchestrate the efforts of cross functional teams to execute on strategic availability and reliability effortsSpecific Knowledge/Skills:

  • You have excellent analytical and critical thinking skills.
  • You have superb communication skills and are able to take complex technical problems and explain to non technical people.
  • You have the ability to influence and collaborate.
  • You have good working knowledge of ITIL and Service Availability concepts, good organizational, communication, and interpersonal skills (verbal/presentation/written).
  • You have proven experience working with teams across multiple departments (cross-functional groups a plus).
  • You have the ability to use effectively, common office productivity tools (Google Sheets, Google Slides, Google Docs)
  • You have a Bachelor’s Degree (at minimum).Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com. EEO
  • It’s the law . Accessibility – If you require accessibility assistance applying for open positions please contact applicant_access@salesforce.com . Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Desired Skills and Experience

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