As a Support Engineer within the HPC environment of Clustervision you are responsible for the First Line Support on the computer clusters and server hardware delivered by Clustervision to our customers. You will be based in our Head Quarter in Amsterdam. Aided by your technical knowledge you are able to understand the structure and location of the issue quickly. If possible you immediately guide the customer to a solution, or you define steps to be taken to resolve the issue. In that case you follow procedures for escalation of unresolved issues to the appropriate internal experts.

Other tasks and responsibilities are:

Desired Skills and Experience

  • Manage day to day communication with customers.
  • Provide prompt and accurate feedback to customers on their issues.
  • Prepare accurate and timely reports.
  • Ensure proper recording and closure of all issues.
  • Document your existing and newly obtained knowledge.
  • Superior customer service skills.
  • General knowledge of technology and PC Hardware.
  • Technical insight and seeing hardware as a new challenge.
  • Capable of following written instructions and documented procedures.
  • Team player who works productively with a wide range of people.
  • A passion for HPC/computational technology.
  • A high degree of self motivation and a “can-do” philosophy.
  • The desire to make a real difference to a successful and rapidly growing organisation