PeopleDoc is looking for a high-performing Cloud Operations Engineer to help us meet our ambitious client support and growth objectives. This hire will join a high performing, fast-paced, centralized team in Paris.

PeopleDoc Cloud Operations Engineer is responsible for providing Level 2 Technical Support to our customers. Cloud Operations Engineer is key member of Global Customer Care / Support team. This is the go to person for Level 2 Support for all advance technical troubleshooting. Cloud Operations Engineer plays an important role by liaising between Product R&D, Product Management, Implementation team, Customer Care, and Level 1 Support team globally.

The ideal candidate for this role will come from Cloud Operations of a SaaS provider with deep understanding and appreciation of Uptime and Service Level Agreements (SLA). He/she will be highly organized, familiar with SaaS technology stack and have a very high understanding about the implications and risks of any change made. Experience managing SaaS environments, monitoring tools, and troubleshooting performance issues.

The successful candidate will be required to:

Desired Skills and Experience

  • Address system alerts in a timely manner in order to ensure that Service Level Agreements are adhered to
  • Working issues escalated from Level 1 support
  • Analyze logs and error messages
  • Reproduce issues and provide missing steps
  • Escalate tickets to appropriate teams depending on scope of the issue
  • Update support documentation
  • Strong working knowledge of GNU/Linux and Debian
  • Knowledge of monitoring technologies (similar to New Relic, Nagios, Zabbix…)
  • Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS
  • Python scripting experience is required, basic knowledge of Django is a plus
  • Basic knowledge of SQL and regular expressions
  • Able to prioritize tasks in a fast paced environment
  • High consciousness of risks and implications of own actions
  • High priority on learning and updating team skill set
  • Organized and detailed in maintaining records of work completed
  • Strong oral and written communications in English and French
  • 2-4 years experience in a similar environment