This job is all about IT systems management in a modern/cloud infrastructure where automation, IaaS, security, and resiliency meets enterprise IT systems and a mixed desktop environment.  The responsibilities include overseeing all aspects of the office network and desktop computing infrastructure including authentication, change management, access control, monitoring/alerting, security/vulnerability management, addressing any issues that arise that isn’t already automated, and working with other departments to ensure we’re supporting the business in a scalable manner.  We love innovation, and support efforts that provide automated systems for the purpose of 99.99% uptime. 

 Responsibilities:

 In compliance with the Immigration Reform and Control Act of 1986, Hallmark Labs will hire only individuals lawfully authorized to work in the United States.  Employment by Hallmark Labs is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification and satisfactory reference and background checks.

Desired Skills and Experience

  • Drive technical innovation and efficiency in IT, networking, and systems management via automation
  • Create processes that enhance operational workflow and provide positive employee/customer impact
  • Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions
  • Handles problem tickets, change tickets, requests for information, data and status as needed
  • Insure all IT systems and network hardware has required monitors and alerts enabled and configured in requisite monitoring systems
  • Stresses building automation and highly redundant systems to avoid phone calls on the weekends or weeknights
  • Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones
  • Act as a technical point of escalation within the IT team for all IT related issues
  • Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources
  • Develop appropriate metrics to demonstrate performance at improving operational efficiency
  • Support the deployment, configuration, and administration of enterprise network security appliances and software
  • Insure that all device management adheres to Hallmark Labs’ compliance standards policy and provide the mandatory documentation to meet the compliance requirements for each device
  • Ability to analyze and maintain network components within a Local Area Network (LAN)
  • Works with other IT, security, infrastructure, engineering and customer service teams to ensure all servers/desktops have required security compliance for patch management, anti-virus, other threat protection, and are available 24 x 7
  • Implementing, managing, refining disaster recovery solutions
  • Must be able to support off-hours on-call
  • Utilize strong problem solving & troubleshooting skills including ability to perform root cause analysis for preventative analysis
  • Work on small, cross-functional, fast paced teams
  • Utilize strong organizational skills and the ability to manage a diversified workload
  • Communicate & work effectively with all levels of staff including senior management
  • Work under minimal supervision on complex issues to deliver great results on schedule.
  • Enterprise systems/server experience supporting core enterprise systems technologies (AD, DNS, HTTP, File servers, email, NAS storage, etc.), and network technologies (TCP/IP, LAN/WAN/WLAN, basic routing protocols, VPNs, firewalls, load balancers, and IDS/IPS systems) in a heterogeneous cloud computing environment
  • Previous role implementing and supporting highly available networks and security solutions including server, desktop, and network hardening
  • Previous role supporting desktop management solutions like AD GPOs, SCOM, JAMF/Casper Suite and BYOD mobile device management systems.
  • BS in Computer Science or related field, or equivalent experience
  • MCSE and/or CCNA
  • Advanced experience with AD including domain/forest configurations and trust relationships
  • Experience with server & desktop automation technologies including slipstreaming and imaging
  • Experience with AWS, Azure, Google G-Suite, and O365
  • Experience with advanced network configurations including (but not limited to) multiple VPN tunnels, BGP, 802.1q, VRRP, LACP, and packet sniffers
  • Knowledgeable with automation technologies/languages
  • Experience with implementing disaster recovery, capacity planning, utilization review, and monitoring of availability and performance
  • Experience with one or more network vulnerability scanners such as Rapid7, Trustwave, Nmap, or other vulnerability scanners including remediation
  • Experience with monitoring/alerting systems including log aggregation and event management systems
  • Knowledgeable in Microsoft Office suite to effectively maintain system documentation
  • Able to work under minimal supervision on complex issues to deliver results on schedule
  • Comprehensive verbal and written communication skills including mentoring junior staff
  • Strong organizational skills and the ability to manage a diversified workload
  • Experience working on small, cross-functional, fast paced teams.