This is primarily a technical support role and will reside within our systems administration group. We have a mixed Windows and Linux environment spread across a physical and virtual computing landscape. This position focuses on our Windows environment providing technical support for our end users and ensuring the health of our estate both on the desktop and server sides.

We’re seeking responsible, careful, and passionate people to start or continue their careers with Jane Street. The position will allow new or recent graduates the opportunity to work and learn from experienced members of the windows server, development and desktop administration teams. Jane Street’s trading environment is run on Windows and Linux workstations. It is desired that applicants will have a familiarity with both platforms, but this position will be primarily focused on providing professional support for our Windows systems.

Sometimes the work is intense, but it is always rewarding. Positions for individuals are based on a person’s interests as well as their aptitude. Jane Street allows individuals to wear many hats as they find their niche within our organization. We seek talented people and provide them with the tools to succeed with a great company.

Our Working Environment:

We use a variety of platforms and programming languages for solving and maintaining our trading environment, so you should be comfortable working with multiple operating systems and absorbing new technologies as we grow. Teamwork is paramount at Jane Street, so you should be excited about sharing your work with others. The culture is lively and informal. Group discussions are often as humorous as they are technical. We enjoy the challenge and diversity encountered on each day. You will get exposure to multiple segments of our business and will work with our trading desks and international offices on a daily basis.

Desired Skills and Experience

  • Familiarity with Microsoft Windows 7 and Office 2010
  • Ability to troubleshoot, analyse, and solve technical issues in a fast-paced environment.
  • Clear and concise communication skills.
  • Ability to maintain a high degree of customer service for all support queries.
  • Ability to clearly document problem resolution using our online knowledge base.
  • Troubleshoot workstation operating systems, applications, peripherals, network and audio-visual issues.
  • Awareness of network based essential infrastructure services
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
  • Ability to be adaptive and to think on your feet
  • Enthusiasm to learn new technologies
  • A background in desktop administration is beneficial but is not necessarily required.
  • Experience building and maintaining desktop and laptop images that support corporate platform standards.
  • Experience with hardware monitoring and performance tuning.
  • Experience of Windows Server 2008/2012 R2
  • Experience with the finance industry is neither expected nor required.