Desired Skills and Experience

  • Prevention of Incident Reoccurrence
  • Improving Incident Mitigation Capabilities
  • Follow up on improvement actions after high impact incidents (root cause)
  • Support in creating structural solutions instead of workarounds
  • Support in automation of the services (create consumable services)
  • Continuous Improvement of Continuous Delivery & Software Engineering Practices
  • Improve the MTTR (Mean Time To Repair) and MTBSF (Mean Time Between Service Failures) of service impacting incidents
  • Create and sustain excellent monitoring of chains
  • Helping teams improve the resilience of their assets
  • Create real-time and standardized insights of production chain for faster incident analysis
  • Help improving teams in data mining- and analysis skills
  • Develop consumable, standardized software solutions (resilient, high quality, highly automated and up-to-date)
  • Develop an ecosystem of tools to provide self-service capabilities to the consumer
  • Manage all resources in version-controlled repositories (incl., code, scripts, configurations, artefacts, static resources)
  • Refactor and reuse existing code/modules/functionality
  • Write fully automated tests (e.g., unit-, functional-, non-functional- and integration testing)
  • Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks
  • Develop micro services and APIs
  • Get to know the services in WBS through analysis of the current level of service and the underlying causes.
  • Formulate an improvement plan to gain a higher reliability level
  • Prioritise the improvement plan with the responsible devOps teams
  • Recognise shortcomings and deliver the necessary resources and skills to devOps teams where needed.
  • Mastery in at least one programming language, Java and/or .net are a plus;
  • Working knowledge of configuration tools like Puppet, Chef or Ansible
  • Scripting experience in at least one of the following: Ruby, Python, Bash, Powershell
  • Solid foundation in Linux administration and troubleshooting;
  • Proven experience with automation.
  • Be able to understand and formulate meaningful business metrics;
  • Professional and intellectual IT ability at university level - at least Bachelor’s degree
  • Experience in Agile/scrum
  • Certifications and/or proven proficiency in one or more programming/scripting languages
  • Excellent command of spoken and written Dutch and English
  • Great salary and benefits like 13th month, 8% holiday allowance, personal allowances etc.
  • Challenging, professional and fun work environment.