Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Job Summary: Responsible for operating, deploying, managing, and continuously improving Comcast’s Voice, Video, Commercial, Data, Home Security,Systems, and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to: routers, CMTS, switches, optical and TDM transport,applications, servers, IP scopes, databases, etc. Position focuses on deploying and stabilizing code, technologies, services, networks,systems, tools and driving standardization, automation, and service focused instrumentation. Provides subject matter expertise, resolves complex break/fix scenarios, engaging broader teams as necessary;partners with/leads engineering, vendors, and regions to achieve continuous improvement. Serves as high-tier operations support for various field, CARE, vendors, and customer-focused organizations.Contributes to command and control-related activities focused on restoration of complex outages, communication across Comcast, and rapid restoration. Works and directly leads external vendors, third parties,and associated agencies, when necessary, to address issues across the PSTN, peering arrangements, inter-operability issues, etc. Works with limited supervision and direction while executing associated functions and responsibilities. Follows operational practices and independently determines/develops approaches for non-routine solutions. Receives general direction in areas of focus. Serves as team lead on projects.

Core Responsibilities: - Skills in Areas of Focus: SYSTEMS- Design, code, test, deploy and evaluate highly reliable programs/scripts in Perl, C, C++, etc.Administers and deploys configuration changes in a Weblogic, Unix, Linux environments. Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure.NETWORK- Load balancer, firewalls, routers, CMTS, associated protocols, advanced troubleshooting, protocols, multi and uni-caste, MPLS, IP management, DNS, traffic management, and sparing. VOICE- PSTN, SIP,routing, Cedar Point, Cisco, IMS, SS7, carrier to carrier troubleshooting, etc. COMMERCIAL- Axerra, Ciena, Juniper, Layers 1, 2,3, ENS, and associated services. VIDEO- DSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video deliver-i.e. RPD’s, OM-1000’s, and NC-1500’s, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Comcast’s network, - Performs a variety of complex analytical duties in the planning,deployment, testing and evaluation of Comcast’s network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform. Works closely with engineering,vendors, and field to identify and drive improvements across the topology. - Directs third party agencies (i.e. AT&T, Verizon) and internal resources while troubleshooting and resolving complex peer-to-peer troubles focusing on rapid restoration. Devises and implements strategies for solving technical issues directly impacting internal and external customers or increasing performance across broad eco-systems. - Develops, produces, and reviews of documentation, instructional, and procedural manuals for other employees to utilize to resolve problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc. - Supports all of the XNOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes, and monitors the network and services to determine problem areas and/or areas of concern.Monitors, isolates, triages, and resolves outages and impairments. Identifies and implements opportunities for improvement. - Ensures databases, applications, hardware, and other related resources are properly maintained. Provides subject matter expertise on equipment and services to other operational groups. Updates code and software to ensure proper system performance. - Provides clear, crisp, and concise technical communication and coordination during medium outage scenarios. - Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards. - Accountable for understanding and managing services across complex ecosystems, cutting across multiple technologies, organizations, and solutions. Requires detailed understanding of interdependencies/intradependences. Accountable for providing technical assessment of changes across ecosystems to ensure resolving potential conflicts before impacting intra-/inter- related vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards. - Possesses in-depth knowledge and breadth across two to three major ecosystems/technologies requiring technical competency, advanced training, and outstanding verbal and written communication skills. Leverages engineering methodologies is specific areas of focus.Possesses in-depth working knowledge and application of process design, client server technology, and internal processes. Provides training and coaching to NSAR, CARE, sub-set of field organizations, peers, and more junior engineering operations staff. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned.

Job Specification: - Bachelors Degree or Equivalent - Engineering, Computer Science - Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

Desired Skills and Experience