Desired Skills and Experience
- Installs, configures and deploys specified software applications such as operating systems, word processing, spreadsheet programs etc… onto end-user computers and installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Creates or updates OS and Application layers in a Virtual Desktop Infrastructure (VDI) environment.
- Responds to user issues or requests concerning systems operation or problems.
- Instructs users on equipment use, preventative maintenance, and supported software.
- Troubleshoots and resolves simple to complex hardware, software, and LAN problems on end-user computing platform.
- Replaces or repairs defective or inadequate software and hardware. Coordinates with vendor support on major hardware or software problems for correction.
- Performs basic LAN and user administration duties including moves, adds and changes (MAC).
- Uses company trouble-ticket software to document all customer problems and/or requests.
- Performs daily backup maintenance on a rotation basis by preparing tapes for nightly backups and assuring backup tapes are rotated offsite per company specifications.
- Purchases personal computer hardware, software, peripherals and general computer supplies per company standards.
- Provides 24-hour on-call coverage on a rotation basis.
- High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience.
- At least 3 years’ experience using and supporting the following technologies: Windows 7 or newer and Office 2010 or newer.
- Two or more years’ experience supporting end users with hardware installation, system upgrades, and troubleshooting.
- One year experience using backup management software.
- Some experience with a trouble-ticket application is preferred.
- Experience in a virtual desktop environment is a plus.