Desired Skills and Experience
- Degree in IT or any other related field
- 1-3 years’ experience in IT helpdesk,
- Fluency in Thai & English essential
- You will ensure that the services and platform are being reactively & proactively monitored 24x7.
- You will timely escalate and manage any incidents or potential incidents to ensure quickest service restoration time.
- You will analyze potential trends to drive down repeated incidents.
- You will communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention.
- Basic networking skills
- Willing to work shifts / on call
- Ability to work independently and as a team player