Desired Skills and Experience

  • Support global applications and critical processing within the production environment, including an extensive and practical understanding of the applications and related interdependencies.
  • Foster effective relationships with globally distributed support teams and business users.
  • Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across a wide range of applications.
  • Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global CIB Production Management group.
  • Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
  • Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
  • Support application release deployment activities into the production environment.
  • Develop strong relationships with resolver teams, application development teams, and other upstream and downstream support teams.
  • Develop technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain.
  • Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
  • Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.
  • Participate in weekend support and testing around key deployments and business continuity exercises.
  • Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support.
  • Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications.
  • Self-starter with confidence to drive issues through to completion in highly pressured environment
  • Strong Service Management experience, with incident management, problem management and problem investigation skills with ability to learn new skills quickly to add value in problem focus areas
  • Multi-disciplined technology skills encompassing some or all
  • Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
  • Database skills (Sybase, Oracle, ,MSQL) including SQL and Stored Procedures
  • Familiarization with newer technologies such as Kafka, Cassandra, Storm
  • Geneos, Autosys, Splunk, MQ, NDM, Websphere, Weblogic, webmethods
  • Knowledge of Python or java based application development
  • Any exposure to DevOps would be a benefit
  • 2+ years working in a support capacity in a time sensitive environment,
  • Familiarity with Enterprise-scale Unix and Windows Operating system environments.
  • Financial institution experience or exposure a plus.