Desired Skills and Experience

  • Skills in Areas of Focus: SYSTEMS- Design, code, test, deploy andevaluate highly reliable programs/scripts in Perl, C, C++, etc.
  • Administers and deploys configuration changes in a Weblogic, Unix, Linuxenvironments. Develops and implements fail over procedures to mitigateimpacts resulting from failures in the application or infrastructure.
  • NETWORK- Load balancer, firewalls, routers, CMTS, associated protocols,advanced troubleshooting, protocols, multi and uni-caste, MPLS, IPmanagement, DNS, traffic management, and sparing. VOICE- PSTN, SIP,routing, Cedar Point, Cisco, IMS, SS7, carrier to carriertroubleshooting, etc.
  • COMMERCIAL- Axerra, Ciena, Juniper, Layers 1, 2, 3, ENS, and associated services. VIDEO- DSG and 2way conduitapplications, channel migration from the headend to the CRAN, set-tops,
  • IP video deliver-i.e. RPD’s, OM-1000’s, and NC-1500’s, MPEGtroubleshooting, through a variety of highly complex analytical dutiesin the testing and evaluation of Comcast’s network,
  • Performs a variety of analytical duties in the planning, deployment,testing and evaluation of Comcast’s network, products, and servicesincluding CRAN, CMTS, and the IP platform, Voice, Data, Commercial,Systems, and Video platform.
  • Directs third party agencies (i.e. AT&T, Verizon) whiletroubleshooting and resolving complex troubles focusing on rapidrestoration. Devises and implements strategies for solving technicalissues directly impacting internal and external customers or increasingperformance across eco-system.
  • Develops, produces, and reviews documentation, instructional andprocedural manuals for other employees to utilize to resolve problems ormake network improvements. Examples include: complex processes foracceptance of new products (i.e. cable modems, systems,) testing such asoperational readiness, tools focused on automation (i.e. IP scopetool,) etc.
  • Supports all the XNOC tools and alarms; analyzes systems needs anddetermines prioritization of break/fix scenarios; implements codechanges and suggests improvements. Ensures the availability ofnetworking services; studies, evaluates, analyzes, monitors the networkand services to determine problem areas and/or areas of concern.Monitors, isolates, triages, and resolves outages and impairments.
  • Ensures databases, applications, hardware, and other related resourcesare properly maintained. Provides subject matter expertise on equipmentand services to other operational groups. Updates code and software toensure proper system performance.
  • Provides clear, crisp, and concise technical communication andcoordination during low level outage scenarios.
  • Directly executes changes, in the network and across systems, focusedon deploying new services, implementing changes, and stabilizingproducts following established change management processes. Accountablefor configuration management techniques, ensuring infrastructure iscorrectly aligned and fully compliant with standards.
  • Accountable for understanding and managing services within ecosystemscutting across multiple technologies and solutions. Requires detailedunderstanding of interdependencies/intradependences. Accountable forproviding technical assessment of changes across eco-systems to ensureresolving potential conflicts before impacting intra-/inter- relatedvertical systems.
  • Possesses depth and breadth across one to two majorecosystems/technologies requiring technical competency, advancedtraining, outstanding verbal and written communication skills. Leveragesengineering methodologies is specific areas of focus. Possesses workingknowledge and application of process design, client server technology,and internal processes. Provides training and coaching to NSAR, CARE,sub-set of field organizations, as well as peers, as needed.
  • Consistent exercise of independent judgment and discretion in mattersof significance.
  • Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
  • Bachelors Degree or Equivalent
  • Engineering, Computer Science
  • Valid CCNA (required in specific business units)
  • Generally requires 0-2 years related experience