Desired Skills and Experience
- Responsible for the configuration, administration, development, maintenance and optimization of Salesforce.com
- Provide superior customer service with end user support, responding to requests and functionality issues in a timely and efficient manner
- Design and build functionality with a focus on business unit objectives and scalability, including new features and revisions of existing processes
- Perform software troubleshooting to isolate, diagnose, and correct issues
- Maintain the integrity and security of the system, including conducting daily administration such as user rights and roles
- Responsible for communication with staff about system issues and/or possible concerns
- Work with cross-functional teams to ensure best practices in system utilization and design of solutions
- Track new and emerging trends in technology that may affect or benefit the company in its utilization of Salesforce.com
- 5-10 years of experience with Salesforce.com; certification and/or development experience preferred
- Commitment to making the end user experience better, both from a design and customer service perspective
- Proven success through results on business impact with extreme attention to detail
- Ability to troubleshoot problems and anticipate consequences of actions
- Ability to juggle multiple stakeholders in high pressure situations
- Self-motivated and able to work with minimal supervision
- Knowledge of related systems - including Pardot, JIRA, NetSuite, Snaplogic and/or Looker - preferred
- Excellent communication skills