Site Reliability Engineer to build out robust & scalable platform for Voice team at Zendesk (Dublin, Ireland)

Desired Skills and Experience

• Work collaboratively with a small focused team on set of complex real-time applications - written in Ruby, Go and Javascript - that need to be robust, scalable and maintainable.
• Work to maintain and contribute to a set of Service Level Indicators to ensure that we are always moving the needle in terms of reliability and scalability when we address customer issues.
• Even better if you write a wiki article or do a session with the team to share how you tracked the issue down, how we can avoid similar issues in the future and show people the metrics you added to track and confirm the issue was resolved in production.
• Experience with Ruby on Rails, JavaScript and AWS minimum 4 years programming. 
• Plenty of experience maintaining real time distributed systems taking a lot of traffic (Zendesk is an Alexa top 300 site).
• Youll be just as happy diagnosing network latency, or maintaining a Chef cookbook, as refactoring Ruby code to be more readable or writing customer-facing features.
• Experience with capacity planning and scaling a platform with customer growth.