Desired Skills and Experience

  • Provide first-rate support for traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience.
  • Handle a wide variety of immediate trading system issues with a sense of urgency.
  • Troubleshoot complex trading system-related issues, enter issues into ticketing system, and build knowledge base to capture workarounds and to help with future troubleshooting.
  • Work to reduce recurring issues and improve stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs.
  • Collect data, identify patterns, and correlate problems to identify the root cause of issues.
  • Suggest and implement process improvements to reduce the time to resolve issues.
  • Leverage existing tools and build new tools to identify potential problems before they become realized.
  • Bachelor’s degree in Finance, Mathematics, Computer Science, Information Systems, or a related field.
  • 1-3 years of proven internship or work experience in electronic trading, finance, or related field (May/June 2017 Graduates are welcome to apply).
  • Excellent analytical, troubleshooting, and problem solving skills.
  • Comfortable working in an intense environment with the ability to balance multiple tasks at the same time.
  • Knowledge of Windows and Linux operating systems.
  • Solid SQL and relational database experience.
  • Excellent interpersonal and customer service skills.
  • Strong communication skills, both verbal and written, with individuals at all levels of the organization.
  • Experience using PowerShell, Python, or other scripting language.
  • Understanding of networking fundamentals.
  • The drive and desire to go above and beyond what is explicitly asked.
  • Ability to work independently or in a team setting.
  • Extra Credit: experience with supporting and troubleshooting third party software and proprietary trading systems.
  • Sponsorship is not available for this position
  • No third party recruiters