PBS Works Application Engineer at Altair Engineering (Troy, MI)
Desired Skills and Experience
- Provide support related to deploying Altair’s PBS Works high performance computing software suite at customer sites. This includes: configuring/customizing the applications to match the customer’s requirements, integrating with third party applications, and integration of the entire solution into the customer’s infrastructure.
- Discuss potential sales opportunities and perform technical analysis and qualification of potential customer projects, often on-site with the customer.
- Troubleshoot the applications in the product suite.
- Liaison between customers and development personnel to drive new feature requests into future product releases.
- Discuss product features in detail with customers.
- Recommend configuration changes to customers to more optimally utilize the products.
- Distill newly discovered product issues down to their simplest reproduction case and clearly communicate the issue to development personnel.
- Manage customer expectations so as to ensure maximum satisfaction with Altair’s products and services.
- Proactively maintain contact with prospects, customers, and partners to discuss current and new product features/uses that address their pain points, moving them through the sales process or up-selling Altair’s product suite often in conjunction with account management’s business planning.
- Demo PBS Works products as needed.
- Bachelor’s degree required.
- Minimum of 2yrs of UNIX/Linux and/or Windows System Administration.
User Management Network Configuration and Diagnostics System Configuration and Diagnostics Knowledge of UNIX and/or windows scripting (python, bash, Windows Batch, etc.).
- User Management
- Network Configuration and Diagnostics
- System Configuration and Diagnostics
- Knowledge of UNIX and/or windows scripting (python, bash, Windows Batch, etc.).
- Ability to probe, research, and learn independently; experience in providing technical troubleshooting in first-line support situations, sometimes remotely from the customer.
- Confident in providing expertise in complex technical situations.
- Ability to travel 25-50%.
- Strong problem solving skills.
- Familiarity with Linux system utilities/troubleshooting tools and techniques.
- Excellent inter-personal, verbal, and presentation skills. Ability to write clearly and meaningfully in response to e-mails and RFPs, or when submitting reports.
- Ability to collaborate with all levels of technical users and management
- Sound organizing capabilities and strong self-starter attributes.
- Willingness to travel to customer locations to perform installations, customer training, and business meetings. We strive to not have people travel two weeks in a row at any time.
- Previous experience with PBS Professional or other Workload Management Solutions (LSF, SGE, Torque, LoadLeveller) a plus.