Desired Skills and Experience

  • Provide support related to deploying Altair’s PBS Works high performance computing software suite at customer sites. This includes: configuring/customizing the applications to match the customer’s requirements, integrating with third party applications, and integration of the entire solution into the customer’s infrastructure.
  • Discuss potential sales opportunities and perform technical analysis and qualification of potential customer projects, often on-site with the customer.
  • Troubleshoot the applications in the product suite.
  • Liaison between customers and development personnel to drive new feature requests into future product releases.
  • Discuss product features in detail with customers.
  • Recommend configuration changes to customers to more optimally utilize the products.
  • Distill newly discovered product issues down to their simplest reproduction case and clearly communicate the issue to development personnel.
  • Manage customer expectations so as to ensure maximum satisfaction with Altair’s products and services.
  • Proactively maintain contact with prospects, customers, and partners to discuss current and new product features/uses that address their pain points, moving them through the sales process or up-selling Altair’s product suite often in conjunction with account management’s business planning.
  • Demo PBS Works products as needed.
  • Bachelor’s degree required.
  • Minimum of 2yrs of UNIX/Linux and/or Windows System Administration.

User Management Network Configuration and Diagnostics System Configuration and Diagnostics Knowledge of UNIX and/or windows scripting (python, bash, Windows Batch, etc.).

  • User Management
  • Network Configuration and Diagnostics
  • System Configuration and Diagnostics
  • Knowledge of UNIX and/or windows scripting (python, bash, Windows Batch, etc.).
  • Ability to probe, research, and learn independently; experience in providing technical troubleshooting in first-line support situations, sometimes remotely from the customer.     
  • Confident in providing expertise in complex technical situations.
  • Ability to travel 25-50%.
  • Strong problem solving skills.
  • Familiarity with Linux system utilities/troubleshooting tools and techniques.
  • Excellent inter-personal, verbal, and presentation skills. Ability to write clearly and meaningfully in response to e-mails and RFPs, or when submitting reports.
  • Ability to collaborate with all levels of technical users and management
  • Sound organizing capabilities and strong self-starter attributes.
  • Willingness to travel to customer locations to perform installations, customer training, and business meetings.  We strive to not have people travel two weeks in a row at any time.
  • Previous experience with PBS Professional or other Workload Management Solutions (LSF, SGE, Torque, LoadLeveller) a plus.