Desired Skills and Experience
- Respond to requests for assistance within established SLAs.
- Participate in after-hours, on-call support rotation.
- Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems and services.
- Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.g., backups, batch processing, etc.).
- Ensure compliance with security policies and procedures for all systems administered.
- Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.
- Complete task and project assignments adhering to established timelines and meeting defined objectives.
- Document all support-related activities and report issues using the ticket management system.
- Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, and system configurations.
- Evaluate completed work requests to assess resolution, identify recurring problems, and initiate corrective action.
- Stay informed on current and emerging technologies and standards.
- Identify key gaps in technical and procedural knowledge and create action plans for continued professional development.
- Batch Schedulers- VCRON and/or Active Batch
- PGP/GPG- Install/config/update
- FTP- Configure clients/troubleshoot
- SSL certs- Install/update
- Software installation- Server software install/configure/troubleshoot
- Server configuration- update configs
- Basic SQL queries
- Basic scripting- PowerShell
- Basic networking- Ping, Tracert
- Must be comfortable with change, close collaboration, and have conflict resolution skills.
- Knowledge of or willingness to learn Agile / DevOps values.
- Proficiency in at least two functional areas (i.e., Batch, Database, Desktop, Middleware, Java Programming, Network, Security, Windows Server, Shared Services, Storage).
- Familiarity with networked/distributed computing environment concepts, including Cloud delivered services.
- Familiarity with programming or scripting in any applicable language.
- Active Directory Services; Active Directory Group Policy Objects; Group Policy Management Console; DHCP; DNS.
- Microsoft Exchange.
- Microsoft SCCM.
- Red Hat Enterprise Linux
- Experience with multiple operating systems or expert knowledge in one.
- Experience with managing an integrated computing environment spanning cloud and on premise.
- Experience with networked environments.
- Experience with network storage solutions.
- Experience with complex application interoperation and configuration.
- Experience with middleware and infrastructure.
- Experience with configuration and maintenance of FTP.
- Experience with monitoring tools.
- Experience with enterprise backup solutions.
- Fully proficient at LAN, WAN cable installation and testing.
- VMware management tools.
- SQL Administration.
- Cisco Switches/Routers/Firewall.
- VoIP.
- VMware management tools.
- SQL Administration.
- Cisco Switches/Routers/Firewall.
- VoIP.
- Action Orientation
- Customer Engagement
- Flexibility
- Interpersonal Effectiveness
- Character
- Results Focus
- Collaboration