Desired Skills and Experience

  • Plans and manages the campus wireless network, improvements to the Voice over IP solution including positioning the campus to adopt soft phones, and the continued migration of storage and compute to a hybrid cloud environment;
  • Provides leadership to renew the physical infrastructure of campus data centers and readies them to support expanding research computing capabilities;
  • Works across the Infrastructure Team and the IT organization on strategic initiatives to improve security, expand adoption of platform and infrastructure as a service solutions and make continued improvements to disaster recovery capabilities;
  • Manages the planning, design, operation, and day-to-day support of the enterprise network, campus Data Centers and telecommunication infrastructure;
  • Participates in the overall IT strategic planning, development of relevant processes, procedures, and documents;
  • Manages the change management review process and decision making;
  • Represents IT at campus-level meetings pertinent to Network, Operations and Telecommunications Services;
  • Develops, proposes, and manages the annual operating budget; assists in the continued development and implementation of the team’s goals and objectives;
  • Leads the IT Change Management Review process;
  • Advises the Senior Director of Infrastructure Services on policies, standards, and procedures regarding Network, Operations, Data Center and Telecommunication Services and IT infrastructure related issues;
  • Develops strategic plans for the enhancement and upgrade of Network, Operations, Data Center and Telecommunication services to support the campus’ overall technology posture;
  • Consults with campus community representatives, and others as appropriate, to determine the IT requirements of users as related to Network, Operations and Telecommunication services, and advise community representatives on the direction and emphasis of these services. Provides consultation, interpretation, and diagnostic analysis to campus users; coordinates as the Lead IT Emergency Response Coordinator for various incidents and lead the development of problem resolutions for the various incidents;
  • Serves as IT’s primary liaison with Physical Plant Management, Facilities Planning, and the Department of Public Safety; serves as the campus’ primary liaison on Common Network Initiative (CNI) project initiatives with the CSU Chancellor’s Office;
  • Participates in the preparation, maintenance, and periodic testing of the campus Business Continuity and Disaster Recovery Plan, to ensure the continuity of computing and communication services in the case of an event that renders IT services inoperative;
  • Provides leadership in the preparation for a potential disaster and during the recovery process in the event of such a disaster;
  • Prepares appropriate training plans and budgets to ensure that all subordinate staff members have the skills needed to perform their jobs successfully; prepares regular reports to senior IT Leadership on the status of all projects under the roles purview.
  • Working knowledge of video conferencing technologies, telephony, Voice over Internet Protocol (VoIP), network management and monitoring and telecommunication services.
  • Knowledge of: related voice, data, and video networking software; current techniques and hardware capabilities of a large-scale voice and data communications network environment; current and developing technology found in large educational institutions and the related impact on infrastructure, services, and processes.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Strong project management skills with the ability to ensure completion of department initiatives and recommendations. Strong written and oral communication skills; analytical skills and attention to detail.
  • Ability to understand and clearly relate to other members of the organization, technical manuals, software specifications and general methods of network operations and security; apply effective leadership skills to direct multi-department technical staff; facilitate productive meetings and work successfully in a team-oriented environment; define problems, collect data, establish facts, and draw valid conclusions with problem root cause analysis.
  • Ability to deal effectively with a wide range of vendors & service providers; effectively present technical information, infrastructure budget projections, and respond to questions from peers on the IT Leadership team, end users and non-technical personnel.