Desired Skills and Experience

  • Tier 2/3 support of the Messaging infrastructure in a highly available (Exchange 2010/2016/O365) environment
  • Participating in the “On-Call” support rotation
  • Documenting standard work processes and procedures to be used by various support teams
  • Providing support and administration for IronPort SMTP gateways
  • Working with other IS&T teams on the design, development, and deployment of new messaging infrastructure
  • Typical Messaging Administration, including:

Creation and management of user mailboxes, shared mailboxes, distribution lists, mail contacts etc. Security patch testing Monitoring Exchange performance Mail flow troubleshooting Exchange configuration management Metrics gathering and reporting Interfacing with the NOC to establish SCOM/ORION alert tracking and to provide Tier 3 support Advanced client (Outlook, RPC/HTTPs, OWA, ActiveSync etc.) escalation troubleshooting High Availability testing Retention tags/policies administration Identifying and transitioning operational activities to centralized operational teams (NOC, SOC) Other duties as required

  • Creation and management of user mailboxes, shared mailboxes, distribution lists, mail contacts etc.
  • Security patch testing
  • Monitoring Exchange performance
  • Mail flow troubleshooting
  • Exchange configuration management
  • Metrics gathering and reporting
  • Interfacing with the NOC to establish SCOM/ORION alert tracking and to provide Tier 3 support
  • Advanced client (Outlook, RPC/HTTPs, OWA, ActiveSync etc.) escalation troubleshooting
  • High Availability testing
  • Retention tags/policies administration
  • Identifying and transitioning operational activities to centralized operational teams (NOC, SOC)
  • Other duties as required
  • Bachelor of Science degree in Information Technology or a related field
  • Six years of experience in Messaging Administration and Support