Desired Skills and Experience
- You are responsible for the physical and virtual desktop trading environment, core infra components like email and DNS, phone/video communication systems, knowledge and ticketing systems and end user devices like tablets, mobile phones and laptops. This also includes inventory- and capacity management. Your success lies in delivering a high quality IT service optimized for user experience in a demanding environment.
- On a day-to-day basis you work together with Traders, Quants, Engineers, Managers, Executive Board Members and Support staff. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations. Here at IMC, we are covering support levels 1-3, so this is far from a traditional helpdesk role.
- Resolve technical LAN/WAN end user problems including network connectivity.
- Oversee installation of all updates for programs such as Adobe, Java, Microsoft, and other desktop application.
- Troubleshoot, escalate and document computer network issues.
- Install, modify and repair computer hardware and software (including servers, desktop and printers).
- Support and troubleshoot mobile devices and connectivity
- Cover all support for Windows, MAC and Linux-based devices.
- Minimum BS degree in Computer Engineering, Information Science or related field, or equivalent practical experience
- Knowledge of Windows Operating Systems and Server components.
- Previous Desktop Support experience preferred but not required.
- Great sense for urgency and prioritization
- Very pro-active, pragmatic and alert
- Excellent communication skills in English
- Self-starter and have a great appetite to learn and grow