Desired Skills and Experience

  • Technical Performance:  Practices the highest levels of competency, effective analysis, and documentation; uses technical knowledge to diagnose problems with systems when they occur while interacting with customers
  • Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
  • Maintains a high level of productivity
  • Contributes to the company’s and department’s documentation efforts
  • Adheres to the policies and procedures of the company
  • Oral Communication - able to speak clearly and effectively in positive or negative situations to  customers and employees
  • Written Communication - able to communicate effectively in all written work, utilizing proper grammar, spelling, and punctuation
  • Time Management - able to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
  • Planning/Organizing skills - able to prioritize work activities, use time efficiently and work through large projects in a self-motivated manner
  • Adaptability - able to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events
  • Computer knowledge - computer proficiency, which includes knowledge of word processing and spreadsheet software; strong knowledge of electronic communication systems; able to navigate internet competently
  • Problem solving skills - able to identify and resolve problems in a timely manner, gather and analyze information skillfully; able to apply independent judgement on regular basis in making decisions
  • Interpersonal skills - able to interact with co-workers and customers in a courteous, professional and effective manner
  • Math ability - able to perform basic math operations; able to apply concepts such as fractions, percentages, and rations and apply them to work related situations
  • Technical skills - advanced technical skills which include:

Mastery of web server related technologies such as:  Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spam Assassin - configuration and troubleshooting, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage FreeBSD Advanced Knowledge - ability to install software via ports, CVSup Mastery of Linux related technologies such as: CentOS, RHEL, Shell commands and procedures Advanced use of package management systems such as Yum Ability to compile software such as the linux kernel, apache, and other packages from source code Patch Mastery of cPanel software, configuration and implementation

  • Mastery of web server related technologies such as:  Apache, MySQL, PostGresSQL, PHP, Exim and other MTAs, Spam Assassin - configuration and troubleshooting, Bind, NSD,DNS, PureFTPD, ProFTPD, Tomcat, Mailman, mod_mono, SSL, Frontpage
  • FreeBSD Advanced Knowledge - ability to install software via ports, CVSup
  • Mastery of Linux related technologies such as: CentOS, RHEL, Shell commands and procedures
  • Advanced use of package management systems such as Yum
  • Ability to compile software such as the linux kernel, apache, and other packages from source code
  • Patch
  • Mastery of cPanel software, configuration and implementation
  • Education/Experience - High School diploma or equivalent;

one to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE); one year of web hosting industry experience or other related work preferred

  • one to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE);
  • one year of web hosting industry experience or other related work preferred
  • Configuration and troubleshooting of:

cPanel WHM

  • cPanel
  • WHM
  • Customer service experience
  • WebHosting experience
  • Competitive Salary
  • Full Health, Vision, and Dental coverage
  • Flexible Spending Account
  • Free on-site lunch
  • Paid Vacation
  • Tuition Reimbursement
  • Casual Working Environment
  • 401K Matching