Desired Skills and Experience
- Coordinate/Implement VmWare Patches: Apply Routine Patches to environment for the involved OS Versions
- Execute/document at least quarterly failover tests performed on critical components in the environment
- Support PCI audits and security compliance
- Implement VmWare level patches: Apply Routine Patches to environment for the involved
- Support the platform according to Amadeus’ implementation of ITIL procedures
- Incident Management Support (deliver on call, assist with Incidents during office hours)
- Problem Management (run the Amadeus PMR process)
- Event Management (review and refine monitoring for the VmWare platforms)
- Minimum 6 years of work experience in the technologies listed above
- Minimum 4 years of experience in working in an application management capacity
- 4+ years as VMware Engineer
- Good Project management and/or team core-member representation
- Excellent knowledge of relevant OS and associated platform(s) and tools
- Excellent debugging and problem analysis skills
- Excellent interpersonal skills, self-motivation and the ability to work in a team
- Self-motivated and experience in leading small or mid-sized teams
- Able to work both autonomously and effectively as part of a geographically dispersed team
- Build and configure VmWare of ADP Server Complexes as required
- Provide 3rd level Server virtualization support for ADP server complexes
- Monitor and update internal systems such as Win@proach appropriately with information related to IRs/PTRs/CRs/WOs/TRs impacting assigned Server Complexes
- Interface with various Support Groups for actions pertaining to assigned Server Complexes
- Monitor Vendor patches and apply to ADP Server complexes as required
- Create scripts and evaluate tools to support automation of the Virtualization platform.
- Provide technical assistance in validation of new hardware
- Provide technical assistance in validation and evaluation of new VMware features.
- Act as a primary technical interface to vendors
- Prepare Technical presentations to Management
- Provide training/assistance to staff and other departments
- Project support as required for implementation of new applications and new servers
- Prepare, review, enhance and implement new and updated Operational Procedures for Server Complexe
- Good knowledge of networking protocols and concepts, LAN, WAN, Routers and Firewalls
- Project Management experience
- Presentation and Report writing experience
- Above average performance in present or previous position for not less than 1 year
- VMware Certified Professional 5 a definite plus
- Degree in IT or computer science/engineering or related technical field
- Good to have - Certification on IT Systems, ITIL Fundamentals, V2 and V3
- Documented track record of successful completion of technical or customer related projects Experience in Airline domain is a plus