(3rd line) Technical Support Specialist at TextAnywhere () (allows remote)
Desired Skills and Experience
- You will:
Be able to demonstrate a good understanding of corporate networks and infrastructure. Be experienced in faults diagnostics and communicating the findings to less technical members of a team Have in-depth knowledge of the Microsoft Windows family of operating systems and servers, along with their file systems Be experienced with internet protocols (such as HTTP, SMTP & FTP) and using packet tracing software Have an analytical, logical mind and approach to problem solving Have good experience of diagnosing end-user issues and working with them until they are 100% satisfied Be able to communicate well with your fellow team members
- Be able to demonstrate a good understanding of corporate networks and infrastructure.
- Be experienced in faults diagnostics and communicating the findings to less technical members of a team
- Have in-depth knowledge of the Microsoft Windows family of operating systems and servers, along with their file systems
- Be experienced with internet protocols (such as HTTP, SMTP & FTP) and using packet tracing software
- Have an analytical, logical mind and approach to problem solving
- Have good experience of diagnosing end-user issues and working with them until they are 100% satisfied
- Be able to communicate well with your fellow team members
- It is desirable that you have some knowledge and experience in:
Have worked from home in a previous role and have a good home office environment. Microsoft .NET environment, including c# and MVC Microsoft SQL Server JavaScript frameworks, such as jQuery
- Have worked from home in a previous role and have a good home office environment.
- Microsoft .NET environment, including c# and MVC
- Microsoft SQL Server
- JavaScript frameworks, such as jQuery
- Be able to deliver on your objectives in a quality and timely way
- Have good team-working skills and the ability to work in a distributed team
- Communicate and interact well with other members of the company and customers, both written and verbally
- Be client aware and focused
- Be self-motivated, and able to work from home
- Be flexible
- Have good analytical and problem solving skills
- Have excellent personal and time management skills
- Work effectively, with an attention to detail
- Have a good home-working, office environment, located within a 2 hour commute from Swindon