Desired Skills and Experience

  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Delivery: Manage and deliver key collaterals within client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping and testing support procedures.
  • People Development: Perform role of mentor for junior staff; actively participate in creating training and related knowledge sharing artifacts
  • Experience with designing, implementing, operating or enhancing workplace services solutions for mid to large scale organizations
  • In depth knowledge of end user technology domains including VDI, Enterprise Mobility, Office 365, collaboration and end user mobility
  • Understanding of different service delivery channels for managing end user experience
  • Excellent understanding of IT service management principles
  • 3+ years of relevant consulting or industry experience
  • A minimum of 2 full system life cycle implementations
  • Real-time project experience in one or more of the following areas:
  • Desktops: Client OS Deployment (Windows, OSX), Image Management, Client Management Tools (e.g. SCCM, Tivoli), Application Packaging & Deployment, Active Directory Configuration, Enterprise Policy, Endpoint Security (Antivirus, Firewalls)
  • Mobile: BYOD implementation, Mobile/Tablet Device Configuration (iOS, Blackberry, Android, Windows), MDM (e.g. AirWatch, Afaria, Intune), Device Procurement and Provisioning processes, App Stores, App Configuration & Deployment
  • Unified Communication: Physical/cloud architecture for Email/messaging (Microsoft Exchange), System Architecture/Implementation (e.g. Microsoft Lync/Skype, Cisco)
  • Collaboration: Cloud based Productivity suites (Office365, Google Apps), Collaboration / workflow / document management tools (e.g. SharePoint, Documentum)
  • Asset Management: Discovery, Inventory Management, Device Lifecycle Management, Software Licensing, Process design / system architecture / implementation experience with leading products (e.g. Remedy, ServiceNow, CA, HP)
  • Service Support Management: Service Catalog Management, Self-service, Service Fulfillment, Incident and Problem Management, Reporting and SLA management
  • Virtualization: Desktop virtualization, Application Streaming, Architecture/Design for leading products (Citrix, VMWare, Microsoft)
  • Storage and Backups: Tiered / Virtualized Storage, Capacity Planning, Partitioning, Rationalization, Data Migration, Synchronization Technologies, File Systems
  • Databases: Performance Tuning, Clustering Design, High availability Architectures
  • Data Center: Optimization, Redesign, Consolidation, Co-location, Disaster Recovery
  • Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery and High Availability.
  • Cloud Computing: Types of clouds (IaaS, PaaS, SaaS, XaaS), Disposition of Clouds (Public, Private, Hybrid and Community), Cloud Business Models (Subscriber, Provider, Broker and Enabler), Cloud Management Suites (vCloud, Unified Compute)
  • Servers: Virtual and Physical Infrastructure, Platform Sizing, Consolidation, Automated Provisioning, Rationalization, Infrastructure Cost Reduction, Chargebacks, Thin Provisioning, Operating Systems (Linux, Unix, Windows Server etc.)
  • Green Technologies: LEED, Enterprise Sustainability, Renewable Energy, Green Buildings, Innovation, Energy Management
  • Demonstrated prior experience in architecting large scale systems, managing technology assessments and developing strategic recommendations
  • Effective communication skills (written and verbal) to effectively interact with all levels of technology and business partners
  • Strong Client Relationship Skills
  • Experience in assisting Senior leadership team to design technology and process landscape and develop overall solution strategy 
  • Ability to create critical collaterals for client workshops and customer interactive sessions
  • Experience in participating in transformation initiatives for mid to large scale organizations
  • Proven ability towards assisting business process improvement initiatives
  • Ability to work with a multi-location team
  • Willingness to travel 80 – 100% of the time (Monday – Thursday/Friday)
  • MBA preferred
  • Experience working in a relevant technical role, either with another consultancy, with a product vendor (e.g. Cisco, IBM, VMWare, EMC, Citrix, Microsoft, Dell, HP, CA) or within an enterprise IT team
  • Relevant industry certifications (e.g. ITIL, Microsoft, EMC, Cisco, IBM, AWS)
  • Experience with Mobile Device Management (MDM) solution and architectures
  • Messaging and Unified communications
  • Proficient with Active Directory, ADFS and DirSync