Desired Skills and Experience

  • Serves as the primary liaison between the customer and Tenable for technical related issues
  • Analyze and clarify customer technical inquiries
  • Analyzing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Requirements: 

A passion for making customers successful Outstanding written and verbal communication skills Strong analytical and technical skills Ability to multi-task and manage multiple priorities in a fast-paced environment. Working knowledge of networks, Linux/Unix, Windows administration, patch deployment and system configuration Prior experience performing vulnerability scans and log analysis with Tenable products or other industry solutions preferred Previous experience in customer support or network security Bachelor’s degree in computer science or information systems (or equivalent experience) Occasional availability to work weekends (10:30am - 8:30pm) is also required. Typically one Saturday or Sunday every 2 months

  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Working knowledge of networks, Linux/Unix, Windows administration, patch deployment and system configuration
  • Prior experience performing vulnerability scans and log analysis with Tenable products or other industry solutions preferred
  • Previous experience in customer support or network security
  • Bachelor’s degree in computer science or information systems (or equivalent experience)
  • Occasional availability to work weekends (10:30am - 8:30pm) is also required. Typically one Saturday or Sunday every 2 months