Desired Skills and Experience

  • Troubleshooting and resolving high impact issues on the Commerce Cloud
  • Perform regular performance reviews of client solutions to develop recommendations for improving performance and scalability and work closely with clients to drive adoption.
  • Work with cross functional teams to review and evolve client best practices with a focus on performance and efficiency of customizations to the platform.
  • Work closely with clients to understand and document business requirements leading to inefficient implementations and translate those into platform and or product enhancements
  • Participate in scalability initiatives involving performance testing of large scale solutions against the platform to determine opportunities for product improvement
  • Work closely with Product and Platform Engineering teams to identify opportunities for inefficient use of the platform and provide guidance from a Client Support perspective to hardening initiatives
  • Assist in the development of training material supporting current best practices for efficient and scalable solutions on the platform
  • Minimum of 4 years relevant work experience in one or more of the following:  Software Development, Platform Engineering, Solution (System) Engineer, and Senior Technical Support Engineer.
  • Strong experience in ecommmerce and order management
  • Experience with UI, API, Linux and Webservices
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Experience with cloud computing technologies; SOA, application servers, middleware, enterprise application integrations, databases, security, performance & scalability – ideally in eCommerce or similar applications (ERP, CRM) in a SaaS environment
  • Solid understanding of performance testing methodologies with work experience in the field a significant plus
  • Ability to work self-sufficiently and drive client and partner engagements to success
  • Strong communication skills with demonstrated ability to effectively communicate and influence in cross functional teams
  • Experience with Commerce, point-of-sale experience preferred
  • BS/BA Degree (or equivalent)