Desired Skills and Experience

  • Lead the IT Support Team and Computer Operators and their work; includes the integration, training and efficiency of new IT Support and Computer Operations staff.
  • Provide point of sale (POS) and critical systems support.
  • Communicate and work with IT technical and administrative staff.
  • Meet with appropriate MEC staff to discuss and understand routine POS information needs and process issues and recommend solutions as appropriate.
  • Maintain an accurate inventory of MEC-wide desktop and POS hardware, software and maintenance agreements.
  • Monitor new developments and trends relating to POS, desktop and hand-held device technologies.
  • Manage annual IT Support budget.
  • Complete ad hoc tasks assigned by the Chief Information Officer (CIO) and/or Director of IT Infrastructure and Support.
  • A degree in related discipline (i.e., Computer Science). 
  • 5-7 years of experience in the following areas:

Microsoft Windows OS systems, compatible hardware and software. Mac OS X systems, compatible hardware and software. An understanding of PC Mac integration. The use and administration of Microsoft applications and suites including Office 365, MS Office, MS Project and MS SQL. Active Directory Ticketing Systems

  • Microsoft Windows OS systems, compatible hardware and software.
  • Mac OS X systems, compatible hardware and software. An understanding of PC Mac integration.
  • The use and administration of Microsoft applications and suites including Office 365, MS Office, MS Project and MS SQL.
  • Active Directory
  • Ticketing Systems
  • Strong leadership and management skills. You’re generous with your knowledge and inspire your team members to grow.
  • Great communication skills – you listen first, then share knowledge. This goes for both speaking and writing.
  • You can handle many tasks at the same time and meet deadlines, while keeping cool.
  • Proven analytical and problem solving skills and a knack for learning new systems.
  • Demonstrated understanding of Helpdesk / “on call” IT operations.
  • You can work in a fast-paced environment juggling many balls at the same time, while keeping cool.
  • You’re stoked on something: you love to log miles, organize hut trips, or do something active every day.
  • Have experience or certification in ITIL process management or other process improvement frameworks.