Desired Skills and Experience
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Ensures information controls, back-up and recovery strategies are in place across all environments.
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
- Develop and maintain relationships with technical staff, end users and clients.
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
- Demonstrate creativity, innovation and high performance.
- BA/BS required in Computer Science or equivalent.
- 3-5 years of hands-on experience in Production Support.
- 5+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
- 5+ years experience with UNIX/Linux environment.
- 3-5 years of hands-on experience in data analysis/ SQL
- 3-5 years experience in UNIX shell, Perl, Python, or similar scripting languages.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Strong knowledge of Splunk and WILY is a plus.
- Experience with scheduling tools like Autosys/Control-M is a plus.
- Experience supporting mission-critical in financial services industry, particularly in a Consumer Banking environment, is a big plus.
- Must be detail-oriented and well-organized.
- Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.
- Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
- Must have âCan doâ attitude which can identify problems, take ownership, and provide solutions.
- Must Possess excellent trouble-shooting skills, and the drive to help internal/external customers.
- Must demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
- Must demonstrate creativity, innovation and high performance