Desired Skills and Experience

  • Troubleshooting Resolves service tickets escalated from lower tiers; identifies root-cause
  • Documentation Maintains operational knowledge-base
  • Development Designs, Implements, and Maintains operational tools, dashboards, scripts, and alerts
  • Analysis/Design Reviews maintenance plans; proactively acts to ensure system operates as intended
  • Mentorship Advises and trains team-members on best practices; helps others to expand skill-sets
  • Reporting Ensures operational state of system is captured and reported
  • Operation Monitors and operates the system
  • Participates in a team-based culture that favors quality, automation, and rapid delivery of functionality.
  • Resolves service tickets and system issues.
  • Leads in issue escalation activities. Appliesknowledge learned to prevent future occurrences.
  • Analyzes log files for errors and takes corrective action. Applies Comcast security policies to all systems.
  • Assists inperformance analysis, capacity planning, and tuning of system workflow.
  • Development responsibilities: Implements small-to-large operational scripts/systems to programmatically analyze and address system problems in at least 1 modern language (preferably Ruby, Java/Groovy).
  • Creates reports, dashboards, and alerts on system operation status and system health.
  • Effectively communicates status.
  • Exercises independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Some travel required.
  • Other duties and responsibilities as assigned.
  • Bachelor’s Degree or Equivalent Domain Experience

      Engineering, Computer Science, Information Systems Preferred
    
  • Engineering, Computer Science, Information Systems Preferred
  • Generally requires 2-3 years’ related enterprise systems support experience, with 1+years’ experience with distributed, customer-facing services.
  • High level of proficiency with Linux administration and configuration.
  • Experience withMaven, Chef, Puppet, Nagios, Zenoss, Splunk is preferred.
  • Excellent communication, organization, and time-management skills.
  • Keen attention to detail and high level of commitment.
  • Ability to interact with technical and non-technical users.