Desired Skills and Experience

  • Perform shift Nerve Center coverage managing the Oracle Fusion Applications platform
  • As a 24/7/365 organization, shift work, bank holiday cover, weekend cover and on-call responsibilities may be required as part of normal duties.
  • Follow standard operating procedures and policies in administering environmental support
  • Execute approved changes during change windows
  • Remotely deploy and configure hardware requirements
  • Monitor and administer live application servers and test system performance to provide performance statistics and reports
  • Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform
  • Recommend and execute modifications to Server systems in order to improve efficiency, reliability, and performance
  • Fulfill service requests from internal and external customers surrounding the management of Oracle Cloud Platform within applicable Service Level Objectives
  • Work through the ticket queue in the correct priority order
  • Ensure ticket tool is properly and effectively utilized to capture information for reporting purposes
  • Respond to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage
  • Remotely configure and optimize hardware
  • Coordinate with system operations, business application, and database administration functions to ensure availability, reliability, and scalability of Server systems to meet business demands
  • Work closely with Performance and Customer Services teams on customer impacting incidents
  • Actively participate in respective training programmes to develop the required skills
  • Strong understanding of the organization’s goals and objectives
  • Take part in Performance management using the Oracle GNC appraisal system
  • Ensure to maintain an up to date PDP with line manager - monitor  progress, and find solutions for individual training needs
  • Assist in the training and development of more junior team members
  • Seek out opportunities to further grow your knowledge of the GNC environment and GNC services
  • Take opportunities to get involved in divisional activities outside of your day job
  • Build relationships with peers and internal experts, stretching beyond your immediate team across the wider division
  • Develop and maintain training materials and systems documentation
  • Candidates are required to hold UK citizenship, a detailed background check will be conducted in order to obtain UK security clearance which is required for this role
  • 2+ years of relevant experience as EBusiness DBA (Apps DBA) with hands-on knowledge in Weblogic administration Or Weblogic Admin with hands-on experience with SQL executions and expertise in supporting Linux server applications (scripting, monitoring, automation)
  • 1+ years experience with supporting Enterprise applications (Oracle Fusion Applications, Oracle Ebusiness Suite,etc)
  • 1+ years hands on experience working with Enterprise SQL Oracle database.
  • Experience of Oracle Enterprise Manager or similar enterprise monitoring system
  • A strong team player, self-motivated, self-starter with a “get it done” work attitude
  • Effective written and oral communication skills (must be able to articulate technical designs, strategies, and problems to management and peers)
  • Strong technical background in industry-standard infrastructure and application stacks for Cloud/SaaS
  • Hands on experience with ISP, SaaS or Cloud Operations
  • Ability to work in a high-pressure, fast-paced, high growth environment
  • Experience working with Windows based performance monitoring tools
  • Strong experience in IT-related systems implementation, operations, and support
  • Experience and ability to reverse engineer systems for troubleshooting.
  • Ability to plan and execute projects with minimal oversight
  • Optional Experience in using different configuration management/automation tools such as Chef / Puppet
  • Experience with Linux or similar Unix platforms (Oracle Server, CentOS, RHEL, Solaris, BSD)
  • Knowledge of load balancing and high availability planning
  • Experience of OVM, XenServer or VMWare
  • Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language
  • Highly self motivated and directed with keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • This role is primarily based in Oracle Global Nerve Centre (GNC) in Reading, Berkshire
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
  • As a 24/7/365 organization, shift work, bank holiday cover, weekend cover and on-call responsibilities may be required as part of normal duties.
  • Your working days are between Monday and Sunday, working a 5 day week working pattern, including weekends, as communicated in advance.  Your working hours are 8.5 hours per day which includes a one hour unpaid restbreak per shift.  Your working days will include public holidays if they fall within your work pattern.  The Company reserves the right to vary the working pattern at any time at its absolute discretion. The current working pattern is as follows:
  • Tuesday to Saturday (8:30 UTC to 17:00 UTC)
  • Sunday to Thursday (8:30 UTC to 17:00 UTC)
  • This pattern may rotate on a monthly/bimonthly basis