Desired Skills and Experience
- Supporting, Designing, Proposing, and Implementing a Microsoft UC solution consisting of Office Communication Server 2007 R2, Exchange Server 2007/2010 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network
- Being a technical support lead
- Working closely with customers (internal and external) to understand and manage support expectations
- Working within the guidelines of Catapult’s project and process management practices
- Collaborate with other members of our team
- Experience installing, configuring, and administering Exchange Unified Messaging or other VoIP based telephony systems
- VoIP experience with one or more of the following: Skype for Business, Lync/OCS, Cisco UCM, Nortel/Avaya
- General knowledge in telecommunications
- Broad knowledge of Microsoft products and technologies
- Understanding of Microsoft Windows Server and Active Directory
- Consulting, communication and documentation skills
- Strong customer support skills
- Able to work efficiently in teams and/or independently
- Good written and verbal communications
- Travel: Living in Austin, TX 20% / Living outside Austin, TX 50%
- One of the following Microsoft certifications: MCITP: Lync Server Administrator; MCITP: Enterprise Messaging Administrator 2010; or MCITP: Enterprise Messaging Administrator
- Experience installing, configuring, or administering Microsoft Lync Server
- 2010 Lync/OCS experience: IM, Presence, Federation, LiveMeeting
- General knowledge in Public Key Infrastructure
- General understanding of Quality of Service technologies, and basic IP routing
- Skype for Business experience