Desired Skills and Experience

  • Supporting, Designing, Proposing, and Implementing a Microsoft UC solution consisting of Office Communication Server 2007 R2, Exchange Server 2007/2010 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network
  • Being a technical support lead
  • Working closely with customers (internal and external) to understand and manage support expectations
  • Working within the guidelines of Catapult’s project and process management practices
  • Collaborate with other members of our team
  • Experience installing, configuring, and administering Exchange Unified Messaging or other VoIP based telephony systems
  • VoIP experience with one or more of the following: Skype for Business, Lync/OCS, Cisco UCM, Nortel/Avaya
  • General knowledge in telecommunications
  • Broad knowledge of Microsoft products and technologies
  • Understanding of Microsoft Windows Server and Active Directory
  • Consulting, communication and documentation skills
  • Strong customer support skills
  • Able to work efficiently in teams and/or independently
  • Good written and verbal communications
  • Travel: Living in Austin, TX 20% / Living outside Austin, TX 50%
  • One of the following Microsoft certifications: MCITP:  Lync Server Administrator; MCITP: Enterprise Messaging Administrator 2010; or MCITP: Enterprise Messaging Administrator
  • Experience installing, configuring, or administering Microsoft Lync Server
  • 2010 Lync/OCS experience: IM, Presence, Federation, LiveMeeting
  • General knowledge in Public Key Infrastructure
  • General understanding of Quality of Service technologies, and basic IP routing
  • Skype for Business experience