Client Success Manager - Security Analyst at Catapult (Austin, TX)

Desired Skills and Experience

• Acting as a liaison between Spyglass clients and the Catapult team
• Participating in new Spyglass implementations
• Managing client issues and requests related to Spyglass
• Working with clients to build compliance dashboards to review and expand their monitoring of security KPI’s and metrics
• Monitoring security and analytics dashboards
• Analyzing trends and making recommendations to improve client security related to malware, etc.
• Guiding client conversations to roadmap additional security and enhancement initiatives
• First and foremost, you should have a positive attitude and have a passion for what you do!
• Customer service mentality; patience and professionalism
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Client management experience
• At least 1 year of experience working with Security products
• Bachelor’s Degree in Computer Science or equivalent
• Ability to travel up to 20%
• Experience working with Enterprise Mobility + Security (EMS)
• CompTIA Security+
• CEH: Certified Ethical Hacker
• GSEC: SANS GIAC Security Essentials
• CISSP: Certified Information Systems Security Professional
• CISM: Certified Information Security Manager