Desired Skills and Experience

  • Network installation and Troubleshooting
  • Management of physical network components including cabling
  • Setup, Configuration and management of network switches, routers, wireless access points and other networking hardware
  • Computer hardware troubleshooting, service and repair
  • Support of Microsoft software applications and services including Server OS, Workstation OS, Active Directory and Microsoft Office applications (Word, Excel and Outlook)
  • Support of virtualization software and systems (VMWare, Hyper-V and Xen)
  • Basic knowledge of Mac OSX and Apple hardware
  • Basic knowledge of Linux (Ubuntu)
  • 2 or 4 year degree in IT or equivalent experience
  • 1-3 years of experience supporting business users
  • Good written and verbal communication skills
  • Good organization and ability to follow detailed instructions
  • Ability to work with a range of systems users with varying skills and business needs