Desired Skills and Experience

  • Respond to requests for assistance within established SLAs.
  • Participate in after-hours, on-call support rotation.
  • Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems and services.
  • Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.g., backups, batch processing, etc.).
  • Ensure compliance with security policies and procedures for all systems administered.
  • Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.
  • Complete task and project assignments adhering to established timelines and meeting defined objectives.
  • Document all support-related activities and report issues using the ticket management system.
  • Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, and system configurations.
  • Evaluate completed work requests to assess resolution, identify recurring problems, and initiate corrective action. 
  • Stay informed on current and emerging technologies and standards.
  • Identify key gaps in technical and procedural knowledge and create action plans for continued professional development.
  • Batch Schedulers- VCRON and/or Active Batch
  • PGP/GPG- Install/config/update
  • FTP- Configure clients/troubleshoot
  • SSL certs- Install/update
  • Software installation- Server software install/configure/troubleshoot
  • Server configuration- update configs
  • Basic SQL queries
  • Basic scripting- PowerShell
  • Basic networking- Ping, Tracert
  • Must be comfortable with change, close collaboration, and have conflict resolution skills.
  • Knowledge of or willingness to learn Agile / DevOps values.
  • Proficiency in at least two functional areas (i.e., Batch, Database, Desktop, Middleware, Java Programming, Network, Security, Windows Server, Shared Services, Storage).
  • Familiarity with networked/distributed computing environment concepts, including Cloud delivered services.
  • Familiarity with programming or scripting in any applicable language.
  • Active Directory Services; Active Directory Group Policy Objects; Group Policy Management Console; DHCP; DNS.
  • Microsoft Exchange.
  • Microsoft SCCM.
  • Red Hat Enterprise Linux
  • Experience with multiple operating systems or expert knowledge in one.
  • Experience with managing an integrated computing environment spanning cloud and on premise.
  • Experience with networked environments.
  • Experience with network storage solutions.
  • Experience with complex application interoperation and configuration.
  • Experience with middleware and infrastructure.
  • Experience with configuration and maintenance of FTP.
  • Experience with monitoring tools.
  • Experience with enterprise backup solutions.
  • Fully proficient at LAN, WAN cable installation and testing.
  • VMware management tools.
  • SQL Administration.
  • Cisco Switches/Routers/Firewall.
  • VoIP.
  • VMware management tools.
  • SQL Administration.
  • Cisco Switches/Routers/Firewall.
  • VoIP.
  • Action Orientation
  • Customer Engagement
  • Flexibility
  • Interpersonal Effectiveness
  • Character
  • Results Focus
  • Collaboration