Desired Skills and Experience
- Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
- Act as the point of escalation when issues arise and direct them where most appropriate
- Liaison between the Vancouver and Sydney IT support teams
- Setting up and disabling users’ accounts and profiles
- Ensure security and upgrades are applied and kept up to date
- Monitoring and maintaining computer systems and networks
- Support the overall technical goals in partnership with software, R&D and production groups
- Communicate with the team and other departments for any IT support related issues
- Responsible for sharing all acquired knowledge concerning problem resolutions
- Filter all purchase requests and approve or escalate requests
- Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
- Manage vendors as required
- A minimum of 2 years’ experience working in a Support Engineer role or similar
- Experience working within an Entertainment/Media industry is desirable
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
- Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize and problem solve
- Ability to work within a strong team environment