Desired Skills and Experience

  • Proactive/Reactive monitoring of Comcast’s Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues
  • Process all customer calls/emails and take ownership of issue until resolution
  • Troubleshoot network outages, network latency, or CPE failures
  • Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues
  • Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards
  • Advanced Knowledge of Networks:

      Local Area Network (LAN)
      Wide Area Network (WAN)
      Metropolitan Area Network (MAN)
    
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Metropolitan Area Network (MAN)
  • Advanced knowledge of

      Carrier Ethernet
      Cell Backhaul
      DOCSIS Standards
      Ethernet over HFC
    
  • Carrier Ethernet
  • Cell Backhaul
  • DOCSIS Standards
  • Ethernet over HFC
  • Advanced knowledge of network technologies on:

      Open System Interconnection (OSI)
      Layer 1/2 protocols
      Internet Protocols  IP
      Routing Protocols
    	
          OSPF
          MPLS
          IGP
          IGRP
          E/BGP
    
  • Open System Interconnection (OSI)
  • Layer 1/2 protocols
  • Internet Protocols IP
  • Routing Protocols

          OSPF
          MPLS
          IGP
          IGRP
          E/BGP
    
  • OSPF
  • MPLS
  • IGP
  • IGRP
  • E/BGP
  • Scripting knowledge
  • Open and update Tickets using:

      Remedy
      MetaSolv
      Cramer
    
  • Remedy
  • MetaSolv
  • Cramer
  • Good Analytical/Communication/Troubleshooting Skills
  • Ability to provide on the job training to new hires as and when required
  • Create processes and procedures for troubleshooting and ticket management as needed
  • Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership and provide feedback as needed
  • Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)
  • Other duties and responsibilities as assigned
  • Bachelor’s Degree or Equivalent
  • Engineering, Computer Science
  • Generally requires 3+years related experience
  • Active CCNP and/or JNCIS