Engineer 2, Engineering Operations at Comcast (Mount Laurel, NJ)
Desired Skills and Experience
- Proactive/Reactive monitoring of Comcast’s Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues
- Process all customer calls/emails and take ownership of issue until resolution
- Troubleshoot network outages, network latency, or CPE failures
- Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues
- Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards
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Advanced Knowledge of Networks:
Local Area Network (LAN) Wide Area Network (WAN) Metropolitan Area Network (MAN)
- Local Area Network (LAN)
- Wide Area Network (WAN)
- Metropolitan Area Network (MAN)
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Advanced knowledge of
Carrier Ethernet Cell Backhaul DOCSIS Standards Ethernet over HFC
- Carrier Ethernet
- Cell Backhaul
- DOCSIS Standards
- Ethernet over HFC
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Advanced knowledge of network technologies on:
Open System Interconnection (OSI) Layer 1/2 protocols Internet Protocols IP Routing Protocols OSPF MPLS IGP IGRP E/BGP
- Open System Interconnection (OSI)
- Layer 1/2 protocols
- Internet Protocols IP
-
Routing Protocols
OSPF MPLS IGP IGRP E/BGP
- OSPF
- MPLS
- IGP
- IGRP
- E/BGP
- Scripting knowledge
-
Open and update Tickets using:
Remedy MetaSolv Cramer
- Remedy
- MetaSolv
- Cramer
- Good Analytical/Communication/Troubleshooting Skills
- Ability to provide on the job training to new hires as and when required
- Create processes and procedures for troubleshooting and ticket management as needed
- Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership and provide feedback as needed
- Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)
- Other duties and responsibilities as assigned
- Bachelor’s Degree or Equivalent
- Engineering, Computer Science
- Generally requires 3+years related experience
- Active CCNP and/or JNCIS