Desired Skills and Experience
- Address technical support challenges in an efficient and effective manner
- Manage a complex cutting edge web, software, telephony, and video infrastructure
- Adequately document issues and procedures for our support and technical teams
- Working with our application development team to identify issues that must be resolved
- Providing suggestions for additional application features and improvements
- Participating in training and assisting customers in testing the application and integrating with legacy conferencing equipment
- Resolving application issues in a timely fashion
- Documenting all troubleshooting and problem resolution steps
- Experience supporting real time web applications
- Solid understanding of networking
- Ability to identify and solve infrastructure and/or software problems
- Ability to capture and analyze network traffic (tcpdump, Wireshark)
- Knowledge of real time communications protocols signaling (SIP, RTP-ICE, STUN/TURN)
- Knowledge of Linux servers and comfort with the command line and reviewing log files
- Knowledge of Cloud-based infrastructures and the ability deploy servers and software
- Knowledge of DNS, firewalls, tcp/ip sockets and other network technologies
- Experience with the web application development process, HTML/JavaScript, Object Oriented programming, APIs, Databases, Websockets, WebRTC and Messaging systems
- Strong communication skills
- 3+ years in network administration, application development, application support and/or telephone systems engineering
- BS in computer Science, Information Systems or Network Systems Administration or;
- Related certifications and 3+ years of experience