Desired Skills and Experience
- Accomplishes departmental goals by communicating expectations, planning monitoring, and appraising results, and coaching and developing staff.
- Design and configure Information Technology related hardware, software, and infrastructure to meet corporate growth requirements.
- Perform troubleshooting; technical support; and maintenance of server operating systems, applications and hardware.
- Resolves elevated Help Desk incidents, change management requests, or problem tickets as assigned.
- Design and configure Information Technology related hardware, software, and Infrastructure to meet corporate growth requirements.
- Develop, implement, and maintain technical solutions based on business and end-user requirements, using established change control process.
- Perform preventative maintenance including backups and patching of all IT systems as required.
- Conduct or assist with technical and business analysis of new products or create system specifications to select new products.
- On call and after hours support of Systems and Infrastructure. Other job duties when expected
- A minimum of 5 years supporting an enterprise computer environment.
- Extensive working knowledge of PCs, Servers, Operating Systems, Active Directory, Backups, VMware, SharePoint, Exchange, Citrix, scripting (VBS, PowerShell) and network communication protocols including TCP/IP
- Minimum of 5 years’ experience managing direct reports preferred
- VMware administration
- Storage (SAN, NAS, DAS) experience preferred
- System security best practices
- Ability to diagnose and resolve complex systems problems
- Plans, documents, and tests upgrades, patches and backup/recovery plans for systems infrastructure.
- Experience with Microsoft best practices frameworks (Active Directory, Group Policy, Scripting, Exchange Server, etc.)
- Develop documentation of systems, policies and procedures
- Project management skills