Desired Skills and Experience
- Provide effective and friendly 1st / 2nd line support to all users over the business core operating hours.
- Resolve support issues on Mac and Windows devices, including desktop applications. Basic phone and network system management.
- Complete daily proactive checks of the IT infrastructure systems.
- Maintain existing, and deploy new desktop systems as required.
- Assist with the proactive management of the IT infrastructure including the monitoring of server systems.
- Perform basic administration for our team collaboration tools from Atlassian
- Identify possible issues and escalate if necessary.
- Escalate recurring and major incidents to relevant senior support staff.
- Follow department procedures and processes for key administration tasks as required.
- Update internal infrastructure and inventory documentation.
- Administer cloud-based accounts
- 2 years IT support experience
- Working within a busy IT service desk environment
- A good understanding of Windows, Mac and Linux operating systems, client-server networks and Microsoft Office applications is required
- Network infrastructure experience (Cisco) with Switches, Routers, Wireless, Servers
- Basic understanding of virtualisation (Virtualisation concepts, VMware Vsphere 5, Server and desktop virtualisation)
- Telephony & PBX knowledge is a plus (Cisco)
- Basic knowledge of Atlassian collaboration tools such as Jira, Confluence, Hipchat
- IT related degree, MCSA, ITIL Foundation is a plus
- An ability to learn fast within a growing and developing company
- Good interpersonal skills within a demanding and challenging environment
- Flexible office environment
- A diverse and friendly team with people from all over the world, speaking 20+ languages, of all ages and parental-status
- Connecting you with a network of companies and people from around the globe
- A learning environment where you can extend and build upon your skills and interests, as well as knowledge-sharing and an expanding library of books
- Opportunities to attend events and conferences pertaining to your discipline
- Competitive Salary and Stock Options
- Cool office located in Kreuzberg with a relaxation room, standing-desks, 3D printer and free fruit and drinks
- Free German courses at intermediate and advanced level (Working language is English)
- We offer the ability to work in a cutting-edge field with the best people in the IoT industry!