Desired Skills and Experience

  • Provide effective and friendly 1st / 2nd  line support to all users over the business core operating hours.
  • Resolve support issues on Mac and Windows devices, including desktop applications. Basic phone and network system management.
  • Complete daily proactive checks of the IT infrastructure systems.
  • Maintain existing, and deploy new desktop systems as required.
  • Assist with the proactive management of the IT infrastructure including the monitoring of server systems.
  • Perform basic administration for our team collaboration tools from Atlassian
  • Identify possible issues and escalate if necessary.
  • Escalate recurring and major incidents to relevant senior support staff.
  • Follow department procedures and processes for key administration tasks as required.
  • Update internal infrastructure and inventory documentation.
  • Administer cloud-based accounts
  • 2 years IT support experience
  • Working within a busy IT service desk environment
  • A good understanding of Windows, Mac and Linux operating systems, client-server networks and Microsoft Office applications is required
  • Network infrastructure experience (Cisco) with Switches, Routers, Wireless, Servers
  • Basic understanding of virtualisation (Virtualisation concepts, VMware Vsphere 5, Server and desktop virtualisation)
  • Telephony & PBX knowledge is a plus (Cisco)
  • Basic knowledge of Atlassian collaboration tools such as Jira, Confluence, Hipchat
  • IT related degree,  MCSA, ITIL Foundation is a plus
  • An ability to learn fast within a growing and developing company
  • Good interpersonal skills within a demanding and challenging environment
  • Flexible office environment 
  • A diverse and friendly team with people from all over the world, speaking 20+ languages, of all ages and parental-status
  • Connecting you with a network of companies and people from around the globe
  • A learning environment where you can extend and build upon your skills and interests, as well as knowledge-sharing and an expanding library of books
  • Opportunities to attend events and conferences pertaining to your discipline
  • Competitive Salary and Stock Options
  • Cool office located in Kreuzberg with a relaxation room, standing-desks, 3D printer and free fruit and drinks
  • Free German courses at intermediate and advanced level (Working language is English)
  • We offer the ability to work in a cutting-edge field with the best people in the IoT industry!