Desired Skills and Experience

  • Skills in Areas of Focus: NETWORK- Converged multiplatform Network including Juniper and Cisco Routers, Arista, associated protocols, advanced troubleshooting, protocols, ISIS, BGP, multi and uni-caste, MPLS, IP management, and sparing. Cisco , Ciena, Juniper, Arista Layers 1, 2, 3, ENS, and associated services, Video, CBH, HSD, Voice.
  • Strong understanding of Internet protocols and interior/exterior routing protocols (e.g. ARP, IP, TCP, ISIS, BGP, OSPF, SNMP, MPLS, Multicast, IPv6 & DHCP).
  • Understanding and ability to use Python and Pearl
  • In-depth knowledge of IP implementations, including QoS, Layer 2/3 environments
  • Performs a variety of complex analytical duties in the planning, deployment, testing and evaluation of Comcast’s network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform. Works closely with engineering, vendors, and field to identify and drive improvements across the topology.
  • Develops, produces, and reviews of documentation, instructional, and procedural manuals for other employees to utilize to resolve problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc.
  • Supports all of the Core tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes, and monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages, and resolves outages and impairments. Identifies and implements opportunities for improvement.
  • Ensures databases, applications, hardware, and other related resources are properly maintained. Provides subject matter expertise on equipment and services to other operational groups. Updates code and software to ensure proper system performance.
  • Provides clear, crisp, and concise technical communication and coordination during outage scenarios.
  • Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards.
  • Accountable for understanding and managing services across complex ecosystems, cutting across multiple technologies, organizations, and solutions. Requires detailed understanding of interdependencies/intradependences. Accountable for providing technical assessment of changes across ecosystems to ensure resolving potential conflicts before impacting intra-/inter- related vertical systems. Develops and reports on metrics on Network availability and compliance.
  • Possesses in-depth knowledge and breadth across two to three major ecosystems/technologies requiring technical competency, advanced training, and outstanding verbal and written communication skills. Leverages engineering methodologies is specific areas of focus. Provides training and coaching to peers, service desks and more junior engineering operations staff.
  • Other duties and responsibilities as assigned.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Education Level: Bachelors Degree or Equivalent
  • Field of Study: Engineering, Computer Science
  • Certifications: CCNA, CCNP, JNCIA, JNCIP
  • Years Experience: Generally requires 2-5years related experience