Desired Skills and Experience

  • Reliability engineering personnel that possess and demonstrate intermediate-to advanced knowledge and proficiency level required to perform their assigned job functions and responsibilities including intermediate analytical skills, process development skills, and project management skills.
  • Reliability engineering personnel should also possess an intermediate working knowledge of two to three other functional disciplines within the operational department including: Networking, Routing, HFC & Voice architectures and solutions.
  • Reliability engineering personnel should consistently work to increase understanding and responsibility through actively seeking out opportunities to support their functional team, manager and department while working under limited supervision with general instructions on how to complete assignments.
  • Reliability engineering personnel will assists in providing training and guidance to less experienced team members as well as create or update outlined processes and procedures to ensure documentation and consistency of processing in work.
  • Proactive/Reactive monitoring of Comcast’s Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues
  • Process all customer calls/emails and take ownership of issue until resolution
  • Troubleshoot network outages, network latency, or CPE failures
  • Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues
  • Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards

  • Advanced Knowledge of Networks:

      Local Area Network (LAN)
  Wide Area Network (WAN)
  Metropolitan Area Network (MAN)
  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Metropolitan Area Network (MAN)

  • Advanced knowledge of

      Carrier Ethernet
  Cell Backhaul
  DOCSIS Standards
  Ethernet over HFC
  • Carrier Ethernet
  • Cell Backhaul
  • DOCSIS Standards
  • Ethernet over HFC

  • Advanced knowledge of network technologies on:

      Open System Interconnection (OSI)
  Layer 1/2 protocols
  Internet Protocols  IP
  Routing Protocols
	
      OSPF
      MPLS
      IGP
      IGRP
      E/BGP
  • Open System Interconnection (OSI)
  • Layer 1/2 protocols
  • Internet Protocols IP

  • Routing Protocols

          OSPF
      MPLS
      IGP
      IGRP
      E/BGP
  • OSPF
  • MPLS
  • IGP
  • IGRP
  • E/BGP
  • Scripting knowledge

  • Open and update Tickets using:

      Remedy
  MetaSolv
  Cramer
  • Remedy
  • MetaSolv
  • Cramer
  • Good Analytical/Communication/Troubleshooting Skills
  • Ability to provide on the job training to new hires as and when required
  • Create processes and procedures for troubleshooting and ticket management as needed
  • Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership and provide feedback as needed
  • Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)
  • Other duties and responsibilities as assigned
  • Bachelor’s Degree or Equivalent
  • Engineering, Computer Science
  • Generally requires 3+years related experience